Job Description

This role is responsible for providing Level 1 technical support across the business, ensuring employees have reliable access to the systems, applications and technology they need to perform their roles effectively. You'll support a range of hardware, software and network-related issues, assist with the deployment and maintenance of IT equipment, and contribute to the smooth day-to-day operation of our technology environment.

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Key responsibilities

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Provide Level 1 support for hardware, software and network-related incidents and service requests.

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Troubleshoot and resolve issues relating to Windows desktops, Microsoft 365, email, internet access and business applications.

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Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.

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Diagnose and resolve printer, hardware and connectivity issues.

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Escalate complex technical issues when required.

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Maintain IT asset registers and hardware and software inventory records.

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Coordinate warranty repairs and support with third-party vendors.

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Assist with the installation and maintenance of networking equipment and infrastructure.

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Create and maintain IT support documentation,



FAQs and knowledge base articles.

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Provide clear and professional technical guidance to end users.

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About you

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Passionate about technology and solving technical problems.

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Proactive, adaptable and able to manage competing priorities.

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A strong communicator who can explain technical concepts clearly to people with varying levels of technical knowledge.

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Well organised with strong attention to detail.

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Comfortable working independently and as part of a team-oriented team.

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Committed to delivering high-quality support and service.

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Eager to learn and continuously develop your technical skills.

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Relevant tertiary qualifications in Information Technology or a related field and/or industry-recognised IT certifications is desirable.

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Experience in an IT Helpdesk, Desktop Support or similar technical support environment.

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Strong troubleshooting and problem-solving skills.

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About us

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Konami Australia is a global leader in gaming and entertainment technology.

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📌 IT Helpdesk Support Technician I (New South Wales)
🏢 Konami Australia
📍 New South Wales