AOE RV, part of The Auscamper Group, is seeking an experienced and highly organised Service Centre Manager to lead our Burpengary service operation.

This is a hands‑on leadership role responsible for managing the day‑to‑day workflow of the Service Centre, leading a team of technicians and delivering an excellent experience for our customers.

You will also work closely with The Auscamper Group Warranty Team to coordinate and book warranty repairs for caravans and camper trailers.

About the role

Your responsibilities will include:

Leading, supporting and coordinating a team of service technicians

Managing customer bookings for servicing, repairs, warranty work and accessory installations

Working closely with The Auscamper Group Warranty Team to schedule approved warranty repairs

Assessing incoming service requests and gathering the required information from customers

Planning the daily and weekly workshop schedule

Allocating work based on technician availability, experience and workload

Monitoring jobs to ensure they are completed efficiently and to a high standard

Keeping customers informed about booking dates, repair progress, delays and completion times

Preparing quotes and obtaining customer approval before additional work is completed

Coordinating the ordering and availability of parts and accessories

Reviewing completed work and supporting final quality‑control checks

Maintaining accurate job cards, customer records, photographs and supporting documentation

Managing warranty documentation and communicating repair outcomes to the relevant warranty team

Identifying workflow issues and implementing practical improvements

Monitoring team productivity, workshop performance and agreed KPIs

Ensuring the workshop is maintained as a safe, clean and professional working environment





Promoting a positive team culture focused on accountability, workmanship and customer service

Assisting with escalated customer concerns and finding practical, professional solutions

About you

To succeed in this position, you will ideally have:

Previous experience within the caravan, camper trailer, RV or automotive service industry

Experience managing or coordinating a busy service centre or workshop

Strong knowledge of caravan servicing, repairs, accessories and warranty processes

Experience leading and allocating work to technicians or tradespeople

Excellent customer-service and communication skills

Strong organisation, scheduling and time‑management abilities

The ability to manage competing priorities in a fast‑paced environment

Confidence handling customer concerns and resolving issues professionally

Strong attention to detail and accurate record‑keeping skills

Sound computer skills and the ability to learn booking, warranty and business systems

A practical, solutions‑focused approach

A commitment to workplace safety, quality workmanship and team accountability

A current Australian driver licence & experience in towing

Trade qualifications or hands‑on technical experience would be highly regarded but are not essential for the right candidate with strong caravan industry and service‑management experience.

What we offer

Salary of $90,000–$100,000 plus superannuation, depending on experience

An additional KPI‑based performance bonus





A full‑time leadership position based in Burpengary

The opportunity to lead and improve a growing Service Centre

A diverse role covering servicing, repairs, upgrades and warranty work

Support from the broader AOE RV and The Auscamper Group teams

The opportunity to have a genuine influence on workshop performance, customer experience and Service Centre growth

Unlock job insights

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Austrack Campers is a leading Australian manufacturer and retailer of premium off‑road caravans, campers and hybrid recreational vehicles designed for Australia’s toughest conditions.

With multiple showrooms, service centres and manufacturing facilities nationwide, Austrack is committed to building high‑quality products and delivering exceptional customer experiences.

Our team includes skilled tradespeople, technicians, sales professionals and support staff who work together to support one of Australia’s fastest‑growing recreational vehicle brands.

We value teamwork, safety, innovation and continuous improvement across all areas of the business.

Austrack Campers is a leading Australian manufacturer and retailer of premium off‑road caravans, campers and hybrid recreational vehicles designed for Australia’s toughest conditions.

With multiple showrooms, service centres and manufacturing facilities nationwide, Austrack is committed to building high‑quality products and delivering exceptional customer experiences.

Our team includes skilled tradespeople, technicians, sales professionals and support staff who work together to support one of Australia’s fastest‑growing recreational vehicle brands.

We value teamwork, safety, innovation and continuous improvement across all areas of the business.

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📌 Service Centre Manager (Queensland)
🏢 Austrack Campers
📍 Queensland