Job Description

HOBAN Recruitment is seeking experienced and customer-focused professionals for APS4 level Participant Support Officer opportunities across multiple NSW locations (Parramatta, Campbelltown, Newcastle & Wollongong). This is an excellent opportunity to join a dynamic Federal Government workplace where you'll support participants, stakeholders and service delivery outcomes that have a meaningful impact on the community.

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About the Role

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As an APS4 level Participant Support Officer, you will play a key role in delivering administrative, operational and participant support services. Working within established legislation, policies and procedures, you will manage a varied workload while delivering high-quality outcomes and exceptional stakeholder service.

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Key responsibilities include:

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- Managing participant enquiries and providing accurate information and support.
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- Conducting administrative, operational and data management activities.
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- Reviewing and analysing information to support decision-making processes.
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- Making outbound calls to participants, providers and stakeholders.
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- Managing workflow priorities and meeting performance deadlines.
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- Applying relevant policies, procedures and legislative frameworks.
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- Assisting with participant pathway and suitability assessments.
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- Escalating complex matters where required.
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- Contributing to process improvement initiatives and team objectives.
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- Building positive relationships with internal and external stakeholders.
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- Competitive pay rate of $43.82 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
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- 12% superannuation to secure your future and support your retirement planning.
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- ASAP start date, allowing you to embark on this exciting opportunity without delay.
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- Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
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- Multiple locations available across Parramatta, Campbelltown,



Newcastle and Wollongong.
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- Meaningful work supporting participants and the wider community.
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- Collaborative and supportive team environment.
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- Opportunity to develop public sector experience and knowledge.
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- Gain exposure to policy, legislation and operational service delivery.
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- Ongoing professional development and skill enhancement.
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- Potential for career growth within a large government environment.
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About You

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To be successful, you will demonstrate:

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- Strong communication and stakeholder engagement skills.
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- Proven ability to manage competing priorities and meet deadlines.
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- Experience working within policies, procedures and legislative frameworks.
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- Strong problem-solving and analytical skills.
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- Ability to remain calm under pressure and effectively de-escalate challenging situations.
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- Experience providing high-quality customer service and administrative support.
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- Sound judgement when handling confidential and sensitive information.
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- Ability to work independently while contributing positively to a team environment.
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- Proficiency with Microsoft Office applications and business systems.
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- A commitment to delivering positive outcomes for participants and stakeholders.
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- Previous experience within government, community services, customer service, administration or case management environments will be highly regarded
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Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
n Positions close for submissions on MONDAY 21st SEPTEMBER COB.

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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
n We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit www.hoban.com.au/adjustments for additional contact details.

📌 Customer Service (Campbelltown)
🏢 HOBAN Recruitment
📍 Campbelltown