BIC Consolidated drives the industry with innovation and ethical practices, with our core values being Safety, Respect, Teamwork, Commitment to Employees, Honesty, and Customer Focus.

Our unique strengths lie in our investment in our people, sustainability, innovation, and technology, while maintaining complete transparency in everything we do.

About The Role

BIC Consolidated is seeking an experienced Maintenance Manager to oversee the delivery of maintenance and facilities services at High Point Shopping Centre. This leadership role is ideal for a motivated professional with a minimum of three years' experience of managing facilities and maintenance services within retail environments.

As the Maintenance Manager, you will be responsible for leading operational teams and contractors, maintaining strong client relationships, ensuring compliance with contractual and legislative requirements, managing budgets, and delivering safe, efficient, and high-quality maintenance services.

Key Responsibilities

Lead the day-to-day operational delivery of maintenance and facilities services across the site

Oversee maintenance programs to ensure assets are maintained to a high standard

Manage, mentor and support maintenance staff and subcontractors to deliver safe, efficient and compliant services

Build and maintain strong client, tenant, contractor and stakeholder relationships, ensuring timely communication and resolution of operational issues

Coordinate contractor activities and monitor performance against service level agreements, contractual obligations and company standards

Allocate resources, manage workforce planning and ensure appropriate staff coverage to meet operational requirements

Monitor operational budgets, control expenditure and identify opportunities for continuous improvement,



cost efficiencies and additional works

Identify and prepare quotations for additional maintenance works and support business development opportunities

Ensure compliance with Workplace Health and Safety (WHS), environmental, legislative and company policies and procedures

Conduct regular site inspections, identify hazards, investigate incidents and implement corrective actions where required

Prepare operational reports, maintenance documentation and performance metrics for internal and client reporting

Promote a positive safety culture while delivering exceptional customer service and operational excellence

Applicants Must Have

Applicants must have valid working rights in Australia and a valid police check

A minimum of three years' experience managing facilities and maintenance services within retail environments, preferably shopping centres or large commercial assets

Demonstrated experience leading maintenance teams, site personnel and subcontractors

Proven ability to manage client relationships and deliver exceptional customer service

Strong operational management, organisational and problem-solving skills

Strong written and verbal communication skills with the ability to engage effectively with clients, contractors and internal stakeholders

Proficiency in Microsoft Office and maintenance management systems

Benefits and Culture

Supportive and inclusive culture

Opportunities for professional development and career progression

Competitive remuneration package

Employee benefits and entitlements

A professional, collaborative and safe working setting

BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply.

All applicants must have valid working rights in Australia.

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📌 Maintenance Team Manager - Retail (Maribyrnong)
🏢 BIC Consolidated
📍 Maribyrnong