At SoundFix Acoustics, we design and install high quality acoustic solutions that reduce noise and transform spaces across hospitality, corporate, education, and healthcare environments.

We are a growing business with a solid reputation for quality, service, and customer experience. Our team works closely in a up-to-date office environment where attention to detail, ownership, and clear communication really matter.

The Opportunity

We are seeking a motivated and organised Customer Service Administrator to be the first point of contact for inbound enquiries and to play a key role in converting enquiries into booked work.

This role is ideal for someone who enjoys structure, customer interaction and working as a key member of a team orientated business. There is genuine prospect for growth as the business and customer service function expand.

Key Responsibilities

- Responsibility for our CRM Platform: ZOHO including inbound enquiries across phone,



email and web
- Issue quotes using internal systems and templates
- Coordinate internally to resolve questions and progress jobs
- Follow up enquiries and maintain accurate CRM records
- Support scheduling and general customer communication

About You

- Confident communicator with a professional phone manner
- Detail oriented and highly organised
- Comfortable working within structured systems and processes
- Proactive and reliable, with strong communication skills.
- Able to prioritise and escape appropriately

ZOHO CRM experience is manditory.

Why Join SoundFix?

- Small, supportive team with hands on leadership
- Modern office with CBD view
- Career development opportunities as the business grows

#J-18808-Ljbffr

📌 Customer Service Administrator (Melbourne)
🏢 SoundFix Acoustics
📍 Melbourne