Job Description

We are seeking a motivated and customer-focused professional to join the Department of Transport and Major Infrastructure as a Customer Service Officer (Level 3) based in Kalgoorlie. This is an exciting opportunity to play a key role in delivering high-quality customer service and providing first point of contact resolution to a diverse range of customers across multiple service channels.

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As a Customer Service Officer, you will assist customers with a broad range of enquiries and transactions, provide advice on licensing and regulatory requirements, and support the delivery of essential transport-related services. Working within a collaborative and supportive team environment, you will use your problem-solving skills, customer focus and attention to detail to ensure positive outcomes for customers while maintaining the integrity of departmental records and processes.

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This role offers the opportunity to contribute to your local community while developing valuable skills across customer service, service delivery, stakeholder engagement and information management. If you thrive in a fast-paced environment, enjoy helping people and are committed to delivering exceptional service, we encourage you to apply.

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There is currently permanent position available for immediate filling. Suitable applicants through this process may receive further offers of employment in this or similar roles for a period of 12 months.

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For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Robyn Adamson, Customer Services Manager on 9216 8165 or Robyn. [email protected]

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The Ideal Candidate

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The panel will be assessing applicants against the following suitability requirements:

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- Experience in a dynamic customer service environment with the ability to multi-task.
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- A proven ability to deliver exceptional customer service, with the ability to work effectively in a team workplace and contribute positively to the achievement of set goals.
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- Well-developed oral and written communication, interpersonal and negotiation skills with the ability to effectively handle challenging customer enquiries.
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- Good analytical and problem-solving skills.
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- Demonstrated proficiency in using computer applications and an ability to rapidly acquire new technological skills.
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- Willingness to work within set timeframes and adhere to schedules seeing tasks through to completion.
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We believe everyone at the Department of Transport and Major Infrastructure (DTMI) is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Building Leadership Impact and Leadership Expectations.

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Our Offer

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- A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
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- Not just a job, but an opportunity to develop your career across other areas of transport.
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- Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
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- Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years.
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Applications for this opportunity close at 3pm on Friday, 2 October 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

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DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

📌 Customer Service Officer (Boulder)
🏢 Department of Transport and Major Infrastructure
📍 Boulder