Job Description

Talent International is recruiting APS3 Participant Support Officers on behalf of a Federal Government client across multiple metropolitan and regional locations.

n

You will be a key first point of contact for participants and stakeholders, providing explicit, respectful and practical support while also assisting local teams with administration and service delivery activities.

n

Key Responsibilities

n

n
- Manage and resolve participant matters in line with relevant legislation, policy and procedures.
n
- Provide front reception support and assist participants using self-service kiosks and online services.
n
- Respond to participant and stakeholder enquiries in person, by phone, email and SMS.
n
- Provide information and referrals to appropriate government or community services.
n
- Manage shared team inboxes, appointments and telephone enquiries.
n
- Coordinate accessible appointments and meeting facilities.
n
- Perform data entry and complete required follow-up actions.
n
- Receive and record complaints, feedback and participant information accurately.
n
- Support service delivery teams with operational and administrative tasks.
n
- Maintain confidentiality, accuracy and professional standards at all times.
n

n

Skills & Experience

n

n




- Strong written and verbal communication skills with an empathetic customer service style.
n
- Ability to manage multiple tasks, priorities and administrative workflows efficiently.
n
- Valuable problem-solving skills and ability to identify practical solutions.
n
- Confidence working with participants, families, colleagues and external stakeholders.
n
- High attention to detail and accuracy in documentation and data entry.
n
- Ability to work within policies, procedures and structured government processes.
n
- Competence with Microsoft Office and computer-based business systems.
n
- Ability to work effectively as part of a team and contribute to a positive workplace culture.
n
- Knowledge of disability services or the NDIS environment will be highly regarded.
n

n

Working Environment

n

n
- Open office and hot-desk environment
n
- Regular computer and telephone-based work
n
- Periods of sitting at a counter or desk
n
- Occasional work-from-home arrangements may apply
n
- Assistance animals may be present in the workplace
n

n

Locations

n

n
- Karratha, WA
n
- Joondalup, WA
n
- Kununurra, WA
n
- Carnarvon, WA
n
- South Hedland, WA
n

n

For further information please contact Kelly Williams on 0409 005 286.

📌 APS 3 Participant Officer - Multiple WA Locations - 12 month contracts (New South Wales)
🏢 Talent
📍 New South Wales