LC WIGS is a specialist wig retailer dedicated to providing high-quality wigs and exceptional customer service. Our mission is to help customers find the perfect solution that meets their needs, whether for medical, fashion, or personal reasons. We pride ourselves on our welcoming environment, professional expertise, and commitment to making a positive difference in our customers' lives.

About the role

We are seeking a talented Front of House/Admin professional to join our team at our Caulfield South VIC 3162 location on a sub-contract basis. This is a hybrid role that combines customer-facing reception duties with administrative support functions. You will be the first point of contact for our customers, managing enquiries, appointments, and general reception activities whilst providing essential administrative support to ensure smooth day-to-day operations. This position is pivotal in creating a welcoming, compassionate atmosphere and maintaining the efficiency of our business.

What you'll be doing

Greeting customers warmly and professionally, providing initial assistance and directing them to appropriate staff members

Answering and managing incoming telephone calls, taking messages, and responding to customer enquiries promptly

Scheduling and managing customer appointments using booking systems

Processing customer inquiries via email and other communication channels

Maintaining reception area cleanliness, organisation, and professional presentation

Handling customer payments and processing transactions accurately

Managing general administrative tasks including filing, data entry, and record keeping

Supporting the team with scheduling, inventory updates, and other ad-hoc administrative requirements

Maintaining confidentiality and following company policies and procedures





Assisting with customer follow-ups and administrative correspondence

tending to the order and cleanliness of the shop

Provide administrative support to the salon owner or manager.

Manage calendars, meetings, and appointments.

Prioritize correspondence and respond on behalf of management.

Prepare documents, letters, and presentations.

Support business operations and special projects.

What we're looking for

Previous experience in a reception or front-of-house role, ideally in a retail or customer service environment

Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service

Proficiency in using computer systems, email, and Microsoft Office applications

Excellent organisational skills with the ability to manage multiple tasks and priorities effectively

A professional and welcoming demeanour with the ability to work well under pressure

Reliable, punctual, and committed to maintaining high standards of professionalism

Ability to work both independently and as part of a collaborative team

Experience with appointment booking systems or scheduling software is desirable

Customer service experience in the retail, beauty, or healthcare sectors would be advantageous

What we offer

As a valued member of the LC WIGS team, you will benefit from a supportive and friendly work environment where your contributions are recognised and appreciated. We offer competitive remuneration for this subcontract position, versatile scheduling options to suit your lifestyle, and the opportunity to work in a specialist retail environment where you can develop your skills in customer service. You will have access to product knowledge training to enhance your understanding of our offerings, and the chance to be part of a growing business with a genuine commitment to changing women's lives.

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📌 front of house/admin (Melbourne)
🏢 LC wigs
📍 Melbourne