Are you new to Account Management with a passion for building strong customer relationships and helping councils achieve better outcomes through technology?
We are looking for a commercially savvy and customer focused Account Manager to manage and grow a portfolio of Local Government customers. You will become a trusted advisor to council stakeholders, driving customer retention, renewals, strategic account growth and exceptional customer experiences.
What You'll Be Doing
- Manage and grow a portfolio of Local Government customers.
- Build strong relationships with CIOs, IT Managers, Executives and Procurement teams.
- Lead customer engagement, account planning and quarterly business reviews.
- Drive renewals, retention and revenue growth opportunities.
- Identify opportunities across Managed Services and Professional Services.
- Coordinate internal technical and delivery teams to ensure outstanding customer outcomes.
- Proactively manage risks, escalations and customer satisfaction.
What We're Looking For
- 2+ years experience within the IT industry.
- Proven experience working with Local Government or council customers.
- Strong relationship-building and stakeholder management skills.
- Experience managing renewals, contracts and customer growth plans.
- Ability to engage executive stakeholders and influence outcomes.
Why Join Us?
- Work with a diverse portfolio of council customers.
- Join a supportive, collaborative and customer-centric team.
- Prospect to make a genuine impact on digital transformation across local communities.
- Hybrid working environment and ongoing professional development.
If you're passionate about technology, customer success and helping councils achieve their strategic objectives, we'd love to hear from you.
📌 Account Manager (Sydney)
🏢 Nexon Asia Pacific
📍 Sydney
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