Assistant Advisor - Information Management

Clerk Grade: 5/6

Employment Type: Ongoing, full time

Location: Gosford NSW - Hybrid working available with specific landing days required An exciting prospect has arisen in NSW Fair Trading for an Assistant Advisor Information Management, within the Governance, Assurance and Performance Branch.

Be Part of the Future of Fair Trading

NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes across New South Wales.

At NSW Fair Trading, we’ve been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We’re creating a more modern, responsive and risk‑based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping the new way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:

- Thinks deeply about the needs of people and communities.
- Is motivated by great outcomes, not just processes.
- Wants to be part of an organisation that’s transforming how consumer protection regulation works…then there’s a place for you in our future.

Join us as we build a Fair Trading that’s fit for the future - one that’s customer‑centred, evidence‑driven, and proudly focused on public value.

About the Role The Information Management team plays a critical role in supporting NSW Fair Trading across the Information Management functions of privacy, right to information, records management and reviewable decisions.

Reporting to the team’s Senior Advisor,



Information Management – Privacy, this role will primarily contribute to the delivery of the team’s privacy management and support services, including working closely with business areas to provide advice in accordance with relevant NSW privacy legislation.

The role holder will also support the team’s reviewable decisions function as required, as well as contribute to broader project deliverables for the whole Information Management team.

Key Responsibilities

- Monitor and coordinate routine privacy management activities to support the protection of personal information and the agency’s compliance with NSW privacy legislation.
- Provide privacy and reviewable decisions advice and guidance to meet customer and stakeholder needs.
- Support the assessment and review of privacy breaches.
- Support the Information Management team with whole of team projects and deliverables.
- Foster productive stakeholder relationships and contribute to a collaborative, high-performing team culture through knowledge sharing and continuous improvement.

To be successful in this role, you will:

- Possess outstanding organisational and time management skills, with the ability to manage competing priorities.
- Thrive in a busy work environment, apply sound judgement and critical thinking to solve problems.
- Pride yourself on attention to detail and possess the ability to meet deadlines.
- Be an adaptable and collaborative team player who can work across a range of information management functions and priorities, build positive working relationships, and contribute to shared team outcomes.
- Have strong written and verbal communication skills,



with the ability to provide clear advice to a range of stakeholders.

Salary Grade 0506, with the base salary for this role starting at 102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Francis Wen via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 5th October, 2026 (At 9:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Assistant Advisor Information Management (Mangrove Mountain)
🏢 myCareer - NSW Government
📍 Mangrove Mountain