Job Description

GQC AUSTRALIA PTY LTD is a Sydney-based financial services business providing foreign exchange and cross-border currency support for individual and business clients.

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As our business continues to grow, we are seeking a responsible and detail-oriented Operations & Risk Support Assistant to support our daily operations, customer documentation review, transaction-related administration, basic risk checking and compliance support.

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This is a junior-level role suitable for someone with 1+ year of operations, administration, client support, financial services or compliance-related experience. The successful candidate does not need to be a specialist, but should be careful, reliable, willing to learn and able to follow internal procedures accurately.

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Previous exposure to compliance, risk, AML/CTF, customer due diligence, banking, payments, exchange or financial services operations will be highly regarded.

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Role Description

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The Operations & Risk Support Assistant is a full-time, on-site role based in Sydney, NSW.

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This role will support the operations and compliance teams with customer file checking, document collection, transaction-related record keeping, data entry, internal follow-ups and basic risk review tasks.

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The successful candidate will work closely with operations, compliance and management team members to ensure customer information, transaction records and supporting documents are accurate, complete and properly maintained.

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This is not a senior or specialist role. However, it requires strong attention to detail, confidentiality, a responsible working attitude and the ability to follow processes carefully in a financial services environment.

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Key Responsibilities

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1) Operations Support

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- Assist with daily operational workflows and transaction-related administration.
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- Support customer document collection, file updates and internal record keeping.
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- Perform data entry and maintain accurate customer and transaction records.
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- Follow up on missing documents, incomplete information or outstanding items.
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- Coordinate with internal team members to ensure operational tasks are completed accurately and on time.
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2) Basic Risk & Compliance Support

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- Assist with basic customer documentation checks and customer due diligence support.
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- Review customer information and supporting documents for completeness and consistency.
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- Help identify missing information, documentation gaps or unusual items that require further review.
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- Escalate potential issues to the operations, compliance or management team when required.
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- Follow internal procedures, compliance guidelines and risk control processes.
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3) Client & Internal Communication

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- Assist with client follow-ups regarding required documents or basic process updates.
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- Communicate clearly and professionally with internal team members, clients and stakeholders.
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- Support Mandarin or Cantonese-speaking clients where required.
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- Maintain confidentiality when handling customer, transaction and company information.
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4) Reporting & Administration

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- Maintain organised records for internal review, compliance checking and audit purposes.
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- Assist with preparing basic operational summaries, risk notes and internal reports.
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- Track outstanding documents, follow-up items and process status.
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- Support improvements to documentation standards and internal workflows.
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About You

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- 1+ year of experience in operations, administration, client support, financial services operations, compliance support or a related role.
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- Junior candidates with relevant exposure and strong willingness to learn are welcome to apply.
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- Previous experience in financial services, banking, payments, exchange, OTC,



transaction-based services or regulated business environments will be highly regarded.
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- Compliance, risk, AML/CTF, KYC or customer due diligence exposure will be highly regarded, but specialist-level experience is not required.
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- Strong attention to detail and ability to identify inconsistencies or missing information.
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- Reliable, organised and able to follow internal procedures carefully.
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- Comfortable with routine documentation, data checking and administrative follow-up work.
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- Good written and verbal communication skills.
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- Good computer skills, including Microsoft Excel, Word and Outlook.
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- Able to work independently while also collaborating with operations and compliance teams.
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- Mandarin or Cantonese language skills are highly preferred due to our client base and business operations.
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- Australian Permanent Residency or Australian/New Zealand citizenship is highly preferred due to long-term work rights requirements.
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Highly Regarded

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- Previous experience in a financial services or regulated business environment.
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- Experience reviewing client documents, transaction records or operational files.
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- Experience working with Mandarin or Cantonese-speaking clients or stakeholders.
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- Strong Excel skills and experience maintaining structured records.
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- Interest in building a long-term career in operations, risk or compliance.
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Salary & Work Arrangement

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- Salary Range: AUD $58,000 – $60,000 per annum, plus superannuation
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- Employment Type: Full-time
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- Work Arrangement: In office
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- Location: Sydney NSW 2000
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Why Join Us

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This is an opportunity to join a growing Sydney-based financial services business and gain practical exposure to operations, documentation review, risk support and compliance processes.

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You will work closely with operations, compliance and management teams while developing hands-on experience in a professional financial services environment.

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This role is well suited to someone who is detail-oriented, responsible and interested in building a long-term career in operations, risk or compliance.

📌 Operations & Risk Support Assistant - Mandarin/Cantonese Preferred (New South Wales)
🏢 GQC AUSTRALIA
📍 New South Wales