Well known multinational freight forwarder who offers training opportunities, and who has a history of staff retention.
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The Position
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- Liaising with customers & internal teams to ensure adherence to SOP's
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- Monitor process flows and look for areas of improvement
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- Update all customer records in CRM system
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- Monitor purchase orders - daily basis
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- Ensure all urgent shipments are handled efficiently
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- Monitor and keep clients updated with shipment statuses/exceptions
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- Processing all shipment approvals & forwarding rates
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- Ensure customer review calls are completed weekly
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- Providing assistance and resolving customer complaints regarding service issues
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The Requirements
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- Well developed freight forwarding experience
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- Ability to identify and meet customer needs
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- Excellent communication and interpersonal skills
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- Corporate presentation
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- Must have freight forwarding experience within the Australian market
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On Offer
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- Ongoing career opportunities
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- Global company
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- Excellent team setting
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For further inquiries regarding this position & many more in freight, customs and logistics with FRMSTAFF please contact Andrea Hunter on 0408 520 903 or visit our website www.frmstaff.com.au
📌 Client Services - Freight Forwarding (New South Wales)
🏢 FRMSTAFF
📍 New South Wales
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