Car Park Supervisor

Casual Position

Melbourne, VIC

ABOUT US

From global spectacles to once-in-a-lifetime performances, Melbourne Park is where sport, entertainment, culture and community come to life. We welcome millions of guests to our precinct each year, and behind every experience are our people, working together with care and at pace to create the unforgettable. Home to Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park, Centrepiece and the Australian Open, we are proud to be Melbourne’s world stage.

ABOUT THE ROLE

As a casual Car Park Supervisor, you will play a key frontline role in delivering high levels of customer service and a safe, efficient and seamless transport experience for our people, guests and partners across Melbourne Park.

Reporting to the Precinct Parking & Transport Manager, you will lead the operation of car park services during events, supervising Parking Attendants and Control Room Operators to ensure consistently high standards of safety, service and operational performance. You will be highly visible across the car park environment, responding proactively to changing conditions, managing operational and customer issues, and providing clear direction during high-volume events.

With almost 500 events held annually, this is a dynamic role where no two shifts are the same. You will be instrumental in managing peak arrival and departure periods, monitoring vehicle and pedestrian movements, responding to incidents and congestion, and ensuring resources are aligned to event requirements.

Key Responsibilities:

- Lead and supervise Parking Attendants and Control Room Operators, including resource allocation, team briefings, direction and support.
- Monitor car park operations, vehicle and pedestrian movements, capacity, congestion and access before, during and after events.
- Identify and respond to hazards, incidents and operational risks, ensuring appropriate escalation and reporting
- Deliver a professional, customer-focused service by resolving customer issues efficiently
- Manage authorised access for staff, contractors and suppliers while maintaining clear radio communication and effective stakeholder coordination.
- Complete accurate operational reporting, incident documentation and shift handovers, while identifying recurring issues and opportunities for continuous improvement.





ABOUT YOU You are a confident and proactive frontline leader who thrives in a fast-paced, customer-focused environment. You can remain calm under pressure, make sound operational decisions and provide clear direction when event conditions change quickly. You bring a robust commitment to safety, excellent interpersonal skills and the ability to work collaboratively with diverse teams, contractors, event stakeholders and members of the public.

You are comfortable being highly visible on the ground and taking ownership of issues from identification through to resolution or escalation.

You have

- Demonstrated experience in a supervisory, team leader or frontline operational role, ideally within events, venues, parking, transport, security, hospitality or a similar environment.
- Strong customer service and interpersonal skills, with the ability to manage customer enquiries, complaints and challenging interactions professionally.
- A strong understanding of workplace and public safety requirements, with the ability to identify, manage and escalate hazards, risks and incidents.
- Demonstrated ability to lead, supervise and support a team, including allocating resources, conducting briefings and maintaining performance standards.
- Excellent communication skills, including confidence using two-way radios and other operational communication systems, with the ability to engage effectively with a diverse range of stakeholders.
- Good computer and administrative skills, a current driver's licence, and the flexibility to work evenings, weekends and public holidays.

WHAT WE OFFER To deliver world-class events with world-class customer experiences we believe in fostering working environments that support our people to thrive both personally and professionally.

- Ongoing Learning & Development opportunities
- Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days
- Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder




- Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
- Free onsite parking
- Ongoing cultural awareness and inclusion education

If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now - we can’t wait to meet you! We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants of all backgrounds, abilities and identities. If you do not meet every criteria but believe you could excel in this role, we’d love to hear from you.

APPLICATIONS CLOSE – Monday, 5 October 2026

Please Note: Applications may be reviewed as they are received. We encourage interested candidates to submit their application as soon as possible as this ad may close before the advertised closing date if a sufficient number of suitable applications are received.

You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.

Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at [email protected]. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted.

Successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.

Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy.

Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).

For all enquiries regarding this role, contact [email protected]. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.

📌 Car Park Supervisor (Melbourne)
🏢 Melbourne & Olympic Parks Trust
📍 Melbourne