Job Description

Are you passionate about delivering exceptional customer service and making a difference in people's healthcare journey? We are seeking a friendly, organised and proactive Customer Service Representative to join our welcoming team in St Kilda.

n

In this varied and rewarding role, you'll be the first point of contact for patients, referrers and healthcare professionals, helping to ensure a seamless experience while supporting the day-to-day operations of our business.

n

What You'll Be Doing

n

n
- Managing and distributing patient reports accurately and efficiently
n
- Assisting with referrals and responding to patient and referrer enquiries
n
- Coordinating report amendments, validations and reviews when required
n
- Recording and managing compliments, complaints and feedback
n
- Providing administrative support across operations and marketing functions
n




- Occasionally supporting our clinic reception teams
n

n

About You

n

We're looking for someone who enjoys helping others, thrives in a rapid-paced environment and takes pride in providing exceptional service.

n

You'll bring:

n

n
- Strong verbal and written communication skills
n
- Confidence using Microsoft Office and Outlook
n
- A skilled and friendly phone manner
n
- Excellent organisational and time management skills
n
- A high level of attention to detail and accuracy
n
- The ability to maintain strict patient confidentiality
n
- Strong problem-solving skills and initiativeThe ability to work both independently and collaboratively
n
- A positive attitude and willingness to learn
n

📌 Customer service representative (Victoria)
🏢 Lumus Imaging
📍 Victoria