Love working behind the scenes to make things happen? Join our team supporting Mortgage Brokers and their customers, where you’ll play a hands‑on role in processing loan applications, following up on key information, and delivering a seamless end‑to‑end service — all the while growing your lending knowledge and experience.

What will your key responsibilities include?

- Process mortgage loan applications, including accurate data entry and preparation of loan files for credit assessment.
- Partner closely with Mortgage Brokers to complete loan documentation and deliver a smooth, high‑quality experience for customers.
- Support Brokers with structuring lending solutions to meet customer needs.
- Manage and follow up customer enquiries and complaints professionally, ensuring timely and positive resolutions
- Contribute to continuous improvement initiatives by participating in project work, including test case development, UAT and live testing.

What are we looking for?

- Demonstrated experience preparing accurate, compliant loan documentation and managing lending processes end to end.
- Strong knowledge of Retail Lending Credit Policy, with an understanding of mortgage lending frameworks and requirements.
- The ability to analyse and interpret financial statements and confidently structure complex mortgage lending deals.
- High attention to detail and accuracy, with the ability to produce quality work at volume and identify errors or discrepancies when reviewing information
- Well‑developed computer skills, including proficiency in MS Word, Outlook and Excel, with strong data entry accuracy and keyboard skills.
- Explicit and effective communication skills, with the ability to convey information confidently across a range of mediums and stakeholders
- Experience working collaboratively as part of project or working groups, including contributing to testing and change initiatives.
- Sound time management and organisational skills,



enabling you to manage competing priorities and meet deadlines
- Well‑developed problem‑solving and critical‑thinking capability.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
- Own the action – We build trust by doing things the right way, with honesty and transparency.
- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
- Thrive together – By working as one, we create the best possible future for our customers and communities.

- Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 Credit Support Specialist (Newcastle)
🏢 NGM Group
📍 Newcastle