Intake Support Officer - The Orange Door

Join a team making a real difference in the lives ofchildren, families and individuals across our community. As an Intake SupportOfficer with The Orange Door, you will play a critical role in supporting aservice that responds to family violence, child wellbeing and family supportconcerns. Your work behind the scenes will help ensure people are connected tothe right support at the right time, contributing to safer families andstronger communities.

As an Intake SupportOfficer, you will:

- Review, process and register referralsand sensitive client information accurately within the Hub ClientRelationship Management system.
- Liaise with professionals to confirm theacceptance of referrals, gather additional information and respond toinformation-sharing requests.
- Work collaboratively with team leaders,practitioners and partner organisations to prioritise referrals andsupport intake and duty teams.
- Provide high-quality administrativesupport, including maintaining client records, monitoring brokerageprocesses and coordinating invoice payments.
- Part-time, ongoing position
- 0.6 FTE working 22.8 hours across Monday,Thursday & Friday.

Join a team making a real difference in the lives ofchildren, families and individuals across our community. As an Intake SupportOfficer with The Orange Door, you will play a critical role in supporting aservice that responds to family violence, child wellbeing and family supportconcerns. Your work behind the scenes will help ensure people are connected tothe right support at the right time, contributing to safer families andstronger communities.

As an Intake SupportOfficer, you will:

- Review, process and register referralsand sensitive client information accurately within the Hub ClientRelationship Management system.




- Liaise with professionals to confirm theacceptance of referrals, gather additional information and respond toinformation-sharing requests.
- Work collaboratively with team leaders,practitioners and partner organisations to prioritise referrals andsupport intake and duty teams.
- Provide high-quality administrativesupport, including maintaining client records, monitoring brokerageprocesses and coordinating invoice payments.

Position Details

- Part-time, ongoing position
- 0.6 FTE working 22.8 hours across Monday,Thursday & Friday.
- $92,496 (pro-rata) p/a + Super & SalaryPackaging

What We’re Looking For

Wevalue individuals who bring dedication, empathy, and expertise to their roles.To succeed in this position, you will have:

- A degree in Social Work, Psychology or arelevant discipline or working towards a qualification.
- Strong experience in an administrative supportrole, with a high level of attention to detail and accuracy.
- Ability to work under pressure and meetdeadlines with a high level of organisational and time management skills with ademonstrated ability to work autonomously and as part of a team.

Why Work with Us?

At Meli, we offer more than just a job—we provide a platformto thrive, grow, and make an impact. Our Employee Value Proposition (EVP)includes:

- SupportiveCulture:Join a values-driven organization that fosterscollaboration and innovation.
- CareerGrowth:Access ongoing Learning & Development opportunitiesand clear pathways for progression.




- FinancialBenefits:Enjoy salary packaging up to $15,900 per year,enhancing your financial well-being.
- Work-LifeBalance:Benefit from versatile ways of working.
- EmployeeWellbeing:Participate in employee-led Inclusion Working Groups,access confidential counselling via our Employee Assistance Program, andenjoy paid parental leave above the government scheme.
- Diversityand Inclusion:Be part of a team that celebrates diversity andactively supports individuals from all walks of life.

Applications close 11:59pm, Tuesday 29thSeptember 2026

For more information about the position please contact JaynePaulka, Manager Access & Family Safety on 0438 466 ***.

Join Our Commitment

Meli is committed to providing a child-safe environment. Wehave zero tolerance of any abuse or harm of children. Our recruitment practicesreflect our commitment to ensuring the safety and wellbeing of children andyoung people in our care. All employment with Meli is subject to referencechecks, a satisfactory national (and international where relevant) policecheck, VIT Check (where applicable) and a current Working with Children Checkprior to commencement of any paid or unpaid work and/or participation in anyservice or undertaking.

Meli is proud to be an equal-opportunity employer. Weactively encourage applications from Aboriginal and Torres Strait Islanderpeople, individuals from culturally diverse backgrounds, LGBTQIA+ communitymembers, people living with disabilities, and those looking to return to theworkforce.

Our usual process includes a written application, a phonecall and a panel interview. If you require adjustments to the recruitmentprocess, please email us at***********@meli.org.au to discusshow we can best support you.

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📌 Intake Support Officer - The Orange Door (Geelong)
🏢 Meli
📍 Geelong