Eat coffee for breakfast?

Our mission is simple: to enhance people's lives by cultivating greater connection, creativity, and collaboration. We are dedicated to delivering Supreme moments by backing great cafés with exceptional service and training, building brands that are benchtop worthy. If you believe exceptional coffee helps to raise the bar, love delivering warm hospitality, and thrive on keeping operations running seamlessly, you belong with us!

About the role The Customer Care Administrator and Office Coordinator is an office-based role that serves as a main point of contact for customers, suppliers, and future customers. The purpose is to ensure the smooth operation of Customer Service operations for the Sydney office, including full management of the Gabriel Coffee online store, along with administrative tasks and responsibilities to support Customer Service delivery across the Coffee Supreme Group. The key challenge is to deliver an exceptional level of service and hospitality to all visitors to the Coffee Supreme Group, in line with core values, philosophy and policies.

Key responsibilities

- Deliver an exceptional level of service and hospitality to all visitors, which is in line with core values, philosophy and policies
- Maintain comprehensive knowledge of customers and establish rapport with them
- Maintain detailed knowledge of products, ordering and delivery methods across Coffee Supreme and Gabriel Coffee brands
- Be the first point of contact for texts, calls, emails, and in-person enquiries
- Answer all calls swiftly, with minimal calls being transferred to another team member
- Greet and assist visitors to the Sydney office and manage walk-in door sales




- Receive customer orders and quickly and accurately enter them into the system for fulfilment
- Process and monitor daily Ordermentum orders to ensure they are received, actioned, and fulfilled on time
- Manage the daily fulfilment of online store orders for the Gabriel Coffee brand
- Manage customer account information across different platforms, identifying, investigating and resolving any problems

About you

- A passion for coffee - knowledge of brewing gear and methods is a bonus
- A warm, empathetic, and professional communication style
- Positive organisational skills, ability to multitask and prioritise work efficiently
- An analytical mind and problem solving approach
- A proactive and tidy work ethic
- Keen eye for detail and a commitment to delivering high quality work
- Confident using a variety of computing platforms (G Suite, Excel, Word)
- Experience with Microsoft Dynamics and/or Microsoft Business Central a bonus
- eCommerce experience a plus (Shopify)
- Identify with core values: Nurture Supreme Relationships, Be Courageous Curious and Creative, Take Ownership, Take Coffee Seriously, But Not Too Seriously

Extra details This is a full-time role based at our Sydney Roastery in Chatswood. Ordinary hours generally fall between Monday to Friday, with occasional flexibility required for brand events.

What We Offer

- A staff coffee allowance and team discounts
- Paid time off for volunteering
- A vibrant, supportive, and inclusive team culture
- Opportunities for growth within the Coffee Supreme network

Coffee Supreme is a certified B Corp and an equal opportunities employer. If you’re a organised multitasker with a passion for customer care and great coffee, we’d love to hear from you!

📌 Customer Care Administrator and Office Coordinator (Chatswood)
🏢 Coffee Supreme
📍 Chatswood