Burdett's Sand Soil & Stone is a leading supplier of quality materials to the construction, landscaping and agricultural sectors. We are committed to delivering exceptional service and products to our customers whilst maintaining the highest standards of professionalism and reliability. Our team is dedicated to building long-term relationships with clients and ensuring their satisfaction with every interaction.
About the role
We are seeking a Customer Service / Admin Officer to join our team at our Langwarrin, VIC location on a full-time basis. This is a pivotal role that combines customer service excellence with administrative support, serving as a key point of contact between our customers and operations/ Allocations team. You will be responsible for managing customer inquiries, processing orders, maintaining records and providing administrative support that keeps our business running smoothly.
This role is essential to ensuring our customers receive the highest level of service and that our internal processes operate efficiently.
Key responsibilities
- Answer and respond to customer inquiries via phone, email and in person in a professional and courteous manner
- Process customer orders accurately and ensure timely communication regarding order status and delivery
- Maintain and update customer records and database information with precision and attention to detail
- Coordinate with the allocations teams to ensure customer requests are fulfilled and communicated to efficiently
- Handle customer complaints and concerns professionally, working towards swift resolution
- Prepare quotes,
invoices and other administrative documentation as required
- Perform general administrative duties including filing, data entry and record keeping
- Contribute to team efforts and support colleagues to meet departmental objectives
What we're looking for
- Proven experience in a customer service or administrative role, ideally in a similar industry, landscape, civil, and or transport/logistics
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse customers
- Strong organisational and time management abilities with the capacity to handle multiple tasks simultaneously
- Proficiency in using computer systems and Microsoft Office applications
- Attention to detail and accuracy in data entry and record keeping
- Problem-solving skills and the ability to remain calm under pressure
- A positive attitude, reliability and a willingness to go the extra mile for customers
- Ability to work independently and as part of a team
- Knowledge of the construction, landscaping or agricultural industries is preferred but not essential
What we offer
- Full time permanent position providing job security and stability
- Training and support to help you succeed in the role
- Work-life balance with a structured working week
- Opportunity to develop your skills in a growing business
Apply now If you believe you have the skills and experience required for this exciting opportunity, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience to Burdett's Sand Soil & Stone. We look forward to meeting you and exploring how you can contribute to our team.
📌 Customer Service / Admin Officer (Langwarrin)
🏢 Burdett's Sand Soil u0026 Stone
📍 Langwarrin
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