Cyber Security and Infrastructure Specialist

We're Feros Care, and we're pleased to meet you.

And what we care most about is helping people live healthier, happier, better-connected lives.

Since 1990, we've been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant

Creators. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

Drive cyber security and infrastructure excellence.

As our Cyber Security & Infrastructure Specialist, you'll be responsible for supporting and evolving the infrastructure and security platforms that underpin Feros Care's operations.

Partnering with the Cloud Architect, you'll oversee the security and performance of cloud, network and server environments while providing expert Level 3 support and driving continuous improvement across our technology landscape.

What you'll do

- Support the design, implementation, and ongoing maintenance of secure infrastructure across on premises and cloud environments.
- Manage and enhance cyber security controls, ensuring the confidentiality, integrity, and availability of organisational systems and data.
- Monitor, investigate, and respond to security incidents, vulnerabilities, and infrastructure issues, providing timely resolution and remediation.
- Act as a Level 3 escalation point for complex infrastructure and cyber security issues, supporting our Service Desk and wider IT team.
- Design, deploy, and maintain network, server, cloud, telephony and voice solutions to support business operations.




- Contribute to disaster recovery, business continuity, and infrastructure resilience initiatives to minimise service disruption.
- Develop and maintain technical documentation, operational procedures, infrastructure diagrams and security related processes.
- Partner with vendors, stakeholders and internal teams to deliver technology improvements and projects that align with business objectives.

What you'll bring

- 5+ years' experience in infrastructure, systems administration or advanced technical support roles.
- Strong knowledge of cyber security principles, technologies and best practices.
- Experience managing enterprise infrastructure, including networks, servers, cloud services and security platforms.
- Hands on experience with Microsoft Azure, Microsoft 365, Windows Server and Linux environments.
- Strong troubleshooting, problem solving, and incident management capabilities.
- Experience with technologies such as VMware, Fortinet, Cisco, Ubiquiti, Veeam and VoIP solutions.
- Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- A customer-focused approach with the ability to manage competing priorities in a fast-paced workplace.

Qualifications & Checks





- Diploma in Information Technology or equivalent qualification.
- Bachelor of Information Technology (Computer Science) would be highly regarded.
- Current unrestricted Australian Driver's Licence.
- Undergo a Nationally Coordinated Criminal History Check.
- Valid Australian working rights.

Why Feros Care? At Feros Care, we value our people and offer:

- Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
- Flexible Working Arrangements, including a hybrid model with a combination of working from our Coolangatta office and the flexibility to work remotely.
- 17.5% Annual Leave loading.
- Cultural Leave Days for eligible employees.
- Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
- Private Health Insurance Discount with Medibank.
- Employee Assistance Program (EAP).
- Paid Parental Leave (9 weeks) for eligible employees.
- Access to Fitness Passport - discounted gym and pool memberships for you and your family.
- $200 referral bonus per successful referral.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability. If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact [email protected]

📌 Cyber Security and Infrastructure Specialist (City of Gold Coast)
🏢 Feros Care
📍 City of Gold Coast