Job Type: Permanent - Full Time

Location: Liverpool, NSW

Job Category: Other

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply.

Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

- Competitive package – 35-hour work week with competitive salary and benefits
- NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
- High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
- Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
- Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave




- Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

About the role and about you We are seeking an experienced and strategic Director, Community Housing to lead our community housing operations and help shape the future of housing services for our customers and communities. Reporting to the Chief Customer Officer and leading a multidisciplinary team, you will play a critical role in delivering exceptional customer outcomes, ensuring regulatory compliance, and driving innovation across our housing services. In this role, you will provide both strategic and operational leadership across SGCH's community housing portfolio. You will work closely with executive peers, shared services teams, government partners and sector stakeholders to deliver high-quality housing services that are customer-first, safety-led and aligned to our long-term strategy.

To succeed in this role, you are an experience and respected housing leader with a track record of delivering strategic outcomes, leading large operational teams and building strong stakeholder relationships.

This is a permanent role, based at our Liverpool and Redfern offices and requires regular travel to other SGCH office locations including St Leonards and Bonnyrigg.

Duties

- Leading the strategic direction and operational delivery of community housing programs, including allocations, tenancy management and integrated support services.
- Driving positive customer outcomes through trauma-informed, culturally safe and customer-centred service delivery.
- Providing executive-level advice on housing policy, regulatory requirements,



service innovation and sector trends.
- Leading responses to complex tenancy matters, anti-social behaviour, customer escalations and high-risk cases.
- Managing significant budgets, contracts and Homes NSW funding arrangements, including SHMT Tenant Assistance budgets.
- Building strong partnerships across government, industry and community sectors while representing SGCH at senior forums.
- Driving organisational performance, workforce capability, continuous improvement and cultural transformation.

How To Apply If this sounds like you, please click ‘Apply’ and upload your CV by 9am Thursday 01 October 2026. The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

Please note we may establish a Talent Pool from this process.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [email protected]

Essential Criteria

Desired Skills and Experience

- Tertiary qualifications in a relevant field and/or substantial equivalent experience in a related field and of delivering outcomes in Community Housing or similar, and expert knowledge of relevant legislation and compliance.
- Demonstrated senior leadership experience in Community Housing, Real Estate/Property or the Public Sector with proven ability of service excellence and continuous improvement.
- Executive to Board level advisory experience, a solid communicator, highly adaptable, strong relationship-building skills, interpersonal, with financial acumen and ability to manage budgets, forecast and productivity improvement.
- A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.

📌 Director, Community Housing (Sydney)
🏢 SGCH
📍 Sydney