Job Description

This is a hands-on leadership role for an experienced NDIS professional who understands how a provider operates in practice. The successful candidate will help build reliable systems from participant referral and intake through service delivery, workforce management, documentation, invoicing, quality and compliance.

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Key responsibilities

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- Lead day-to-day NDIS service operations and participant onboarding.
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- Develop, implement and maintain participant intake, Service Agreement, consent, risk and service-delivery processes.
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- Coordinate participant services, Support Worker allocation and rostering oversight.
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- Maintain participant records, progress notes and required operational documentation.
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- Manage incident, complaint, feedback and risk-management processes.
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- Maintain worker compliance records, screening, induction and mandatory documentation.
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- Support NDIS invoicing, claiming, service reconciliation and billing accuracy.
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- Monitor compliance with NDIS Practice Standards and relevant provider obligations.
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- Maintain audit readiness and coordinate continuous quality-improvement activities.
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- Assist with recruitment, induction, supervision and performance management of Support Workers.
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About you

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- Minimum 2-3 years of relevant hands-on experience within an NDIS provider organisation.
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- Robust practical understanding of NDIS provider operations and compliance.
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- Experience with participant intake, Service Agreements and service delivery.
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- Experience with incidents, complaints, risk management, worker compliance and audit preparation.
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- Understanding of NDIS pricing, claiming and participant funding arrangements.
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- Strong documentation, organisation, communication and leadership skills.
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- Ability to establish systems and processes in a growing organisation.
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- Current NDIS Worker Screening Check, or ability to obtain one, and appropriate Australian working rights.
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- Experience establishing, improving or expanding an NDIS provider operation will be highly regarded.
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About us

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Plus NDIS Care is a growing disability support provider focused on professional, participant-centred and compliant NDIS service delivery. Our longer-term direction is to connect disability support with health and wellbeing, allied health, education, assistive technology and community participation.

📌 NDIS Operations & Compliance Manager (Hornsby)
🏢 Plus NDIS Care
📍 Hornsby