Primary Details

Time Type: Full timeWorker Type: Employee

- Location: Parramatta (at least one day a week) and/or Sydney
- Type: Permanent, full time
- Join a high‑performing team making a real impact for customers
- Hybrid role, happy to talk flexibility

The Prospect

We have a permanent, full-time opportunity for a Claims Officer within our Financial Lines claims team! This role is dedicated to ensuring the proficient handling of Financial Lines insurance claims, with a primary focus on delivering high-quality claims services to our valued stakeholders.

About QBE

- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
- We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
- What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

- Proactively manage a diverse portfolio of financial claims end to end.
- Timely determination and documentation of policy coverage, liability, quantum, strategy and reserving in accordance with company policies, industry standards and applicable legislation.
- Managing claims using the appropriate external and internal specialists to achieve effective and efficient settlement outcomes.
- A continuing improvement focus attitude towards implementation of new work practices and procedures, initiating and facilitating change and innovations.
- Ability to enhance and develop your own technical expertise and participate in professional development and training.
- Ensuring the delivery of the highest quality customer service and developing strong working relationships with all customers and service providers.




- Reporting in accordance with relevant company service standards and manuals.
- Collaborating with underwriting colleagues to optimise portfolio performance.

About You

- Financial lines or casualty/general liability claims experience is preferred.
- Legal background and/or qualifications
- Understanding of relevant industry legislation.
- Superior verbal and written communication skills and attention to detail alongside excellent analytical and technical skills
- Pro-active and energetic team player with the highest professional approach to all aspects of claims handling.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

- Analytical Thinking
- Case Management
- Claims Administration
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Insurance Policies
- Intentional collaboration
- Liability Analysis
- Managing performance
- Negotiation
- Risk Assessments
- Sound Judgment
- Stakeholder Management

Application Close Date: 24/09/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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📌 Claims Officer - Financial Lines (Parramatta)
🏢 Qbe Insurance
📍 Parramatta