Job Description

Why you'll love this opportunity

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- Fully paid training – we'll give you the skills and confidence to get started
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- Career progression – build a career with opportunities to move into senior and leadership roles
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- Ongoing coaching & development – you're never expected to figure it out alone
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- Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance
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- Retention bonuses – be rewarded for your commitment
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- Health insurance discounts and a range of other employee benefits
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- Supportive team culture – work with people and leaders who genuinely want you to succeed
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- Stable, full-time employment with a well-established Australian company
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- Fully paid training – we'll give you the skills and confidence to get started
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- Career progression – build a career with opportunities to move into senior and leadership roles
n
- Ongoing coaching & development – you're never expected to figure it out alone
n
- Recognition & rewards – enjoy awards, prizes and programs that celebrate outstanding performance
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- Retention bonuses – be rewarded for your commitment
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- Health insurance discounts and a range of other employee benefits
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- Supportive team culture – work with people and leaders who genuinely want you to succeed
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- Stable, full-time employment with a well-established Australian company
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Make a difference every day

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As part of our Services Australia Tier 1 Digital Support team, you'll help customers access information, navigate digital and self-service channels, and find the support they need.

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Every interaction is an opportunity to make someone's day a little easier.

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You don't need to know everything on day one. We'll train you.

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What we are looking for is someone who can listen, communicate clearly, stay calm under pressure and genuinely wants to help.

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What You'll Be Doing

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Your day will involve:

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- Handling inbound calls and customer interactions
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- Helping customers with their enquiries and finding the right solutions
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- Supporting customers to navigate digital and self-service channels
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- Using multiple computer systems to access information and accurately record customer interactions
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- Building rapport and creating positive customer experiences
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- Explaining information clearly and confidently
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- Managing challenging conversations with empathy and professionalism
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- Working as part of a supportive team to achieve customer service and performance goals
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You Don't Need To Have Contact Centre Experience

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You could be a great fit if you've worked in:

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- Customer service
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- Retail
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- Hospitality
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- Administration
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- Call centres
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- Sales
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- Banking or financial services
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- Government services
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- Any role where you've regularly helped and communicated with customers
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Most importantly, you'll be someone who enjoys helping others and isn't afraid to learn something new.

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What We're Looking For

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We're looking for people who are:

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- Naturally customer-focused and genuinely enjoy helping others
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- Confident communicators who can listen and explain information clearly
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- Comfortable using computers and learning recent technology
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- Able to multitask across different systems
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- Resilient and comfortable working in a fast-paced environment
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- Solution-focused and willing to take ownership of customer enquiries
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- Motivated to learn,



develop and challenge themselves
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- Reliable, professional and committed to delivering great customer experiences
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Important Requirements

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To be considered for this opportunity, you must:

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- Be based in Perth
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- Be an Australian Citizen
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- Be 18 years or older
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- Be available to work full time
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- Be able to work on-site at our Perth office on Troode Street
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Where could this take you?

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Starting in customer service doesn't have to be the end of your career journey.

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At TSA, we invest in our people and provide opportunities to develop new skills and progress internally.

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As you grow your skills and experience, opportunities can include progression into senior customer service, quality, training, workforce, leadership and other specialist roles.

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We want this to be more than just a job.

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It's an opportunity to build skills, build confidence and build your career.

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Be part of #TSAWays

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We're proud of our culture and the people who make TSA what it is.

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We're committed to creating a workplace where people feel supported, recognised, included and encouraged to grow.

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TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples and recognise the unique skills, perspectives and experiences Indigenous applicants bring to our organisation.

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If you are an Indigenous candidate and would like support with your application, please contact [email protected].

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Ready to make a difference?

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If you're looking for a role where you can help people, learn new skills, be part of a great team and build a genuine career, we'd love to hear from you.

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TSA Group will never ask candidates for financial details during our recruitment process. Legitimate recruitment communication will come from official TSA Group email addresses. #SAU

📌 Customer Service Representative (Perth)
🏢 TSA Group - Australia
📍 Perth