Anne's Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales.
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Our Values.
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Anne's Pantry values quality and we strive to continually improve our offering at the best quality and price for our valued customers. We also value Teamwork and work hard together to collaborate and maintain the personal touches a family owned business provides to staff and guests.
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About the role
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This is a retail management position responsible for managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
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Key responsibilities
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Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives
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Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences
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Selecting, training, rostering, supervising and evaluating the performance of retail staff
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Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control
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Monitoring sales, labour expenses, stock costs,
wastage and other operating expenses against established budgets and financial targets
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Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records
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Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements
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Ensuring attractive product presentation, accurate product information and consistent customer service standards
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Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction
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Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements
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About you
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At least 2 years of relevant full-time work experience in a similar retail management role
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At least a Diploma in Hospitality Management or a related field
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Strong leadership and staff supervision skills
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Well-developed communication and customer service abilities
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Valuable organisational and problem-solving skills
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Ability to work effectively in a fast-paced retail and hospitality environment
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Sound understanding of stock control, sales performance and daily operational management
📌 Retail Manager (Victoria)
🏢 NTS SHARE PLUS
📍 Victoria
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