This is a role built for people who want to perform and get paid well for it.

Our Online Sales Hub sits at the centre of every sale, where first impressions are made and deals start to take shape.

As a Customer Communications Specialist, you'll be managing and converting leads across both Pakenham CARCO and ZEEKR Berwick, giving you consistent exposure to volume and prospect.

If you're confident on the phone, know how to build rapport quickly and can guide a customer from enquiry through to purchase, this role gives you the platform to do it consistently.

A Day in the Life

You come in with a pipeline ready to go.

Inbound enquiries, warm leads and customers already in market. You're on the phone early, building momentum and moving conversations forward.

But you're not waiting around for the next opportunity. You're actively working your pipeline, making outbound calls, following up leads and reengaging prospects to keep deals progressing.

You're not just answering questions, you're guiding the sale. Handling objections, building trust and keeping control of the conversation.

Follow ups are tight, your pipeline is active and nothing gets left sitting. You're working multiple deals at once and building consistency through volume and discipline.

It's fast, it's focused and it's built around results.

About You

You're confident on the phone and know how to turn a conversation into a result.

You're comfortable managing both inbound enquiries and outbound follow up. You know how to keep deals progressing.

You build rapport quickly, ask the right questions and guide customers toward a decision. You're confident handling objections and know how to keep conversations on track.

You understand that results come from consistency. You stay on top of your pipeline,



follow up when it matters and keep deals moving.

You're resilient. Not every call converts, and that doesn't throw you. You reset quickly and stay focused on what's next.

You bring proven experience from a high volume, phone based sales environment. Dealership experience is ideal, but backgrounds in telco, solar or similar are also highly regarded.

Most importantly, you're here to perform and motivated by earning potential.

What's in it for You

If you can perform, this role will pay you well.

With an average OTE of $110K and top performers pushing $130K, the earning potential here is real and achievable.

For those with at least 12 months' experience in automotive sales or a high volume call centre environment, a drive car and fuel card may be available, giving you additional reward beyond your earnings.

You will be supported by an experienced leadership team within one of Australia's largest automotive groups, with real opportunities to grow your skills and build a long term career.

On top of that, you will benefit from paid parental leave, long service and loyalty incentives, novated vehicle leasing options, access to lifestyle discounts across dining, travel and fitness as well as a free professional counselling through our Employee Assistance Program!

This isn't for someone who wants to try sales. It's for someone who already knows they can do it.

If you're an experienced phone based salesperson who knows how to perform and wants to be rewarded for it, we want to hear from you.

Please note: Pakenham CARCO is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake pre-employment checks including police and medical checks.

#J-18808-Ljbffr

📌 Customer Communications Specialist (Melbourne)
🏢 Autoleague
📍 Melbourne