Want to do meaningful work that helps people access housing and support when they need it most? Join us as a Processing Officer and play an important role in delivering quality services that make a real difference for Queenslanders every day.

In this role, you'll keep essential processes running smoothly by providing administrative support, managing information and records, processing applications, and working directly with customers and stakeholders. If you enjoy being organised, solving problems, working with people and delivering outstanding service, this could be the opportunity for you. Every application you process, every customer you assist and every improvement you contribute helps us better understand and respond to the needs of our communities.

As a Processing Officer, you will play an important role in supporting Queenslanders to access housing assistance and related services. Behind every application, enquiry and record is a person seeking support, and your work will help ensure they receive timely, accurate and responsive service.

You'll join a team focused on improving customer outcomes through high-quality administration, strong customer service and continuous improvement. Working closely with colleagues, customers and stakeholders, you'll help us better understand customer needs and contribute to services that are efficient, effective and centred on people.

What will you be doing?

You'll support a broad range of administrative activities that help our team deliver services to the community. This includes:

- Processing applications, records and information accurately and within required timeframes.
- Providing administrative support across areas such as records management, finance and human resources.
- Maintaining and improving administrative systems, procedures and processes.




- Responding to customer enquiries and supporting customer interactions with professionalism and empathy.
- Using a range of systems and databases to manage information and support service delivery.
- Building positive working relationships with colleagues, customers and stakeholders.
- Identifying opportunities to improve the way we work and contribute to better customer experiences.
- Applying sound judgement, resolving routine issues and escalating complex matters when needed.

Is this role right for you? You might be a great fit if you:

- Take pride in delivering accurate, high-quality work.
- Are organised and able to manage competing priorities.
- Enjoy working with people and building positive relationships.
- Communicate clearly and confidently, both verbally and in writing.
- Like finding practical solutions and improving processes.
- Work well both independently and as part of a team.
- Bring a positive, professional and customer-focused approach to your work.

Why join us? The work you'll do helps someone every day, and that matters.

When you join us, you'll contribute to services that support people experiencing housing challenges and help strengthen communities across Queensland. You'll be part of a diverse, inclusive and respectful workplace where your ideas, experiences and contributions are valued.

We encourage applications from people of all backgrounds, experiences and identities. We are committed to creating a workforce that reflects the communities we serve and fostering an environment where everyone feels respected, supported and able to thrive.

If you're looking for a role where your organisational skills, attention to detail and commitment to customer service can have a real impact, we'd love to hear from you.

Applications to remain current for 12 months

📌 Housing Register Officer (Frontline Services) (Brisbane)
🏢 Department of Housing and Public Works
📍 Brisbane