Acts as the primary relationship owner across defined customer segments, ensuring a seamless experience from initial enquiry through to post-installation follow-up, driving repeat customers. Proactively manages customer touchpoints, resolving issues before they escalate and identifying upsell or referral opportunities within existing accounts.
Key responsibilities
- Manage the end-to-end sales and fulfilment process for residential/home gym clients — from product selection and space planning through to delivery and installation coordination with PLAE project team
- Develop and refine a repeatable turn-key home gym offering, including curated product packages, pricing tiers, and installation partnerships
- Build and maintain existing relationships with architects and design consultants,
positioning PLAE as the preferred specification partner for performance and commercial flooring
- Manage architect-led project pipelines, supporting specification documentation, product selections, sample kits, and SOR inclusions
- Serve as partner account manager for PLAE's high-value partnerships and elite performance facilities, maintaining regular contact and driving retention, engagement, and growth within these accounts
- Identify co-marketing, referral, and project pipeline opportunities through partnership relationships
- Own the deliverables from a sales and marketing standpoint based on individual agreements