IMG Hotels is seeking a dedicated and experienced Shift Supervisor to join our team in Bathurst, NSW. This is a full-time position that plays a crucial role in maintaining the smooth operation of our hotel during your assigned shifts. As Shift Supervisor, you will be responsible for leading our hospitality team, ensuring exceptional guest experiences, and upholding the highest standards of service and safety. This position is integral to the day-to-day success of our hotel operations and directly impacts guest satisfaction and staff performance.
Key responsibilities
Supervise and coordinate all front-of-house and back-of-house staff during assigned shifts, ensuring efficient service delivery
Monitor and maintain cleanliness and safety standards throughout the hotel, including public areas and facilities
Ensure compliance with hotel policies, procedures and health and safety regulations
Manage shift administration including timekeeping and incident reporting
Perform cash handling and reconciliation of accounts as required
Lead by example, demonstrating excellent customer service and maintaining professional standards
Liaise with management regarding operational issues, staffing concerns and maintenance requirements
What we're looking for
Proven supervisory or leadership experience in a hospitality setting
Strong knowledge of hotel operations, guest services and hospitality standards
Excellent communication and interpersonal skills with the ability to manage and motivate a diverse team
Proficiency in hotel management systems and point-of-sale technology
Exceptional problem-solving abilities and composure under pressure
Sound understanding of health, safety and security procedures
High level of attention to detail and organisational skills
Ability to work flexibly, including evenings, weekends and public holidays as required
Current RSA, RCG & ARCG required
Hospitality qualifications or formal training is advantageous
What we offer
At IMG Hotels, we are committed to supporting our employees' qualified growth and wellbeing. We offer competitive remuneration, flexible working arrangements where possible, and opportunities for career development within our organization. We provide an inclusive and supportive work environment where your contributions are valued and recognized. Ongoing training and development programs, and access to wellbeing resources designed to support your health and balance outside of work.
About us
IMG Hotels is a respected hospitality provider dedicated to delivering outstanding guest experiences and maintaining exceptional standards across all our properties. We pride ourselves on creating warm, welcoming environments where guests feel valued and our team thrives. Our commitment to excellence, innovation and customer service defines our organisational culture, and we seek team members who share our passion for hospitality and dedication to service. We believe that our employees are our greatest asset, and we invest in creating a workplace where everyone can succeed.