Job Description

Professional Holiday Homes – Callala Bay NSW

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Professional Holiday Homes

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Callala Bay / Culburra Beach, Wollongong, Illawarra & South Coast NSW

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Housekeeping (Hospitality & Tourism)

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Full time

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$35 – $40 per hour + performance-related bonus

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Housekeeping Coordinator | Holiday Rentals

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Callala Bay / Culburra Beach, NSW | Full-Time/ Part-Time | $35-$40 per hour + Performance-Related Bonuses

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We are a growing holiday rental management company operating across the South Coast and Jervis Bay area, managing approximately 250 short-term rental properties.

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We're seeking a confident and highly organised Housekeeping Coordinator to coordinate the day-to-day housekeeping operation across our property portfolio.

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This is a hands‐on operational role suited to someone who enjoys working in a fast‐paced environment, solving problems as they arise, coordinating people and resources, and ensuring properties are presented to a consistently high standard for our guests.

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You'll be the key day-to-day contact for our housekeeping network and need to be comfortable making decisions, prioritising competing demands and keeping the operation moving when plans change.

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About the Role

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Reporting directly to the Head of Operations, you will take ownership of the day-to-day coordination of our housekeeping operation.

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No two days will be exactly the same. You may be coordinating housekeeper coverage, resolving an issue with an upcoming arrival, conducting a property inspection, onboarding a new housekeeper or addressing a quality concern.

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You will work closely with our Maintenance Coordinator and broader Operations team to ensure issues are directed to the right person and resolved efficiently.

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This is not a traditional people‐management position; however, you will be expected to confidently coordinate our housekeeping network, provide direction and feedback, and take ownership of operational outcomes.

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Key Responsibilities

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Housekeeping Operations

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Act as the primary day‐to‐day contact for our housekeeping network.

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Manage the Housekeeping operational phone and respond to live operational issues.

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Coordinate housekeeping allocations,



availability and coverage across the portfolio.

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Respond quickly to housekeeper cancellations, missed or incomplete cleans and other same‐day issues.

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Ensure properties are ready and appropriately presented for upcoming guest arrivals.

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Coordinate rectification where housekeeping standards have not been met.

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Identify and address immediate linen or property presentation issues.

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Triage maintenance issues identified by housekeepers and ensure they are directed to the Maintenance Coordinator or appropriate team.

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Maintain awareness of upcoming occupancy, peak periods and potential resourcing gaps.

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Support the ongoing recruitment and growth of our housekeeping network.

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Review prospective housekeepers and participate in interviews and suitability assessments.

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Conduct housekeeper inductions and provide clear expectations around PHH standards and procedures.

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Conduct first‐clean inspections and provide feedback to new housekeepers.

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Identify areas where additional housekeeping capacity or backup coverage is required.

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Work with our Operations Assistant, who will support the administration associated with recruitment, onboarding and compliance.

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Quality & Performance

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Conduct property and housekeeping quality inspections.

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Monitor housekeeping quality and guest cleanliness feedback.

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Provide timely, practical feedback to housekeepers where standards have not been met.

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Follow up recurring housekeeping issues and ensure corrective actions are implemented.

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Identify significant or recurring performance concerns and elevate these to the Head of Operations.

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Support ongoing improvement in housekeeping standards across the portfolio.

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Communication & Training

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Maintain clear and professional communication with housekeepers.

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Communicate important operational updates, procedures and expectations.

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Assist with housekeeping meetings, training and ongoing development.

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Build positive working relationships while remaining confident in addressing standards and accountability.

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About You

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You're calm under pressure, highly organised and comfortable making decisions in a quick‐moving operational environment.

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You understand the difference between something that is important and something that needs to be dealt with right now, and you can prioritise accordingly.

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You enjoy solving problems, working with people and taking ownership rather than simply passing issues on.

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You are approachable and supportive but equally comfortable having direct conversations when standards or expectations are not being met.

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Experience coordinating operations, people, services or similar.

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Strong organisational and prioritisation skills.

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Ability to manage changing priorities and frequent interruptions.

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Confident communication and relationship‐management skills.

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Practical, solutions‐focused approach to problem solving.

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Excellent attention to detail and commitment to quality.

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Confidence using technology, systems and mobile applications.

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Ability to work independently and take ownership of outcomes.

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Current driver's licence.

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Highly Regarded

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Experience within housekeeping, cleaning, hospitality, accommodation or property management.

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Experience coordinating cleaners, contractors or service providers.

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Experience managing allocations, scheduling or operational coverage.

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Experience recruiting, onboarding or training staff or contractors.

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Experience conducting property or quality inspections.

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Experience providing performance feedback and addressing quality concerns.

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Experience within a fast‐paced, multi‐property environment.

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What's On Offer?

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Full‐time or Part‐time can be considered for the right candidate.

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Performance‐related bonuses.

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Varied role combining office‐based coordination and property inspections.

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Opportunity to play an important role in shaping and improving the housekeeping operation of a growing holiday rental business.

📌 Housekeeping Coordinator (Callala Bay)
🏢 Professional Holiday Homes
📍 Callala Bay