About KPay Group

KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 95,000 merchants across Hong Kong, Singapore, Japan, and Australia, we help small and medium-sized businesses grow through a one-stop platform for financial management, operations, and digital transformation.

In 2024, KPay secured USD 55 million in Series A funding—the largest fundraising globally in the payments sector that year.

Role Overview The Merchant Success Associate supports the full merchant lifecycle—from onboarding and activation to ongoing engagement and performance tracking.

This role combines customer success, operations, and data analysis, with a focus on ensuring merchants are successfully activated, actively transacting, and accurately reflected in internal systems.

You will work closely with merchants while also handling transaction data, CRM updates, and basic reporting to monitor performance and identify issues early.

Key Responsibilities

Merchant Success & Engagement

- Act as the main contact for merchants post-onboarding
- Drive activation and ongoing transaction activity through regular outreach
- Identify inactive merchants and support re-engagement
- Gather merchant feedback to improve processes

Onboarding & Operations





- Support device deployment and merchant setup
- Ensure smooth onboarding and successful activation
- Assist with settlement enquiries and operational issues

Data & Reporting

- Maintain accurate merchant records in CRM systems
- Perform data entry, validation, and quality checks
- Track transaction activity, activation rates, and engagement trends
- Support basic reporting and performance tracking

Requirements

- 0–3 years’ experience in customer service, operations, analytics, or client-facing roles
- Strong communication and problem-solving skills
- Comfortable working in a fast-paced environment
- Basic Excel and CRM skills
- Robust attention to detail
- Interest in data, operations, and customer success

Preferred

- Background in Business, Commerce, Analytics, or related fields
- Exposure to fintech, payments, or startup environments
- Experience with reporting, dashboards, or transaction data

Why Join KPay

- Join a high-growth fintech backed by strong global funding
- Gain exposure to both customer operations and real-world problem solving
- Work closely with customers and see the direct impact of your work
- Fast-paced, collaborative environment with strong learning opportunities
- Clear career pathways across operations, customer success, and business roles

📌 Merchant Success Associate (Sydney)
🏢 KPay Group
📍 Sydney