Grain & Bake Co is a proudly Australian-owned and operated family business specialising in muesli, clusters and nutritional snacks.

We partner with leading food brands and customers to deliver quality products, dependable service and practical solutions. From product development and commercialisation through to manufacturing and delivery, we work collaboratively to understand what our customers need and bring their ideas to life.

We’re looking for an experienced National Account Manager to nurture and strengthen our valued customer relationships; ensure we continue delivering an exceptional customer experience and support the next stage of our growth.

This is a hands-on, commercially focused role managing a diverse portfolio of key customers, including major grocery retailers such as Coles and Woolworths, as well as leading food brands and other strategic partners. You’ll lead customer strategy, promotional and commercial planning, range reviews and negotiations, while identifying new opportunities to strengthen and grow our partnerships across every channel.

This is also a highly autonomous role. You won’t be joining a large sales team, so you’ll need to be comfortable setting your own priorities, maintaining momentum and following opportunities through to delivery. You’ll be supported by and work closely with our leadership, NPD, planning, production, quality and finance teams—but you’ll own the customer relationships and your commercial results.

What you’ll be doing

- Lead the end-to-end commercial management of a diverse portfolio of national customers

- Build trusted relationships with major retailers, leading food brands and other strategic partners

- Develop and deliver customer account plans aligned with revenue, margin, profitability and growth targets

- Gain a deep understanding of each customer’s business, priorities and future plans

- Identify opportunities for new products, increased ranging, additional distribution and broader customer partnerships

- Lead range reviews, tenders, customer submissions, pricing strategies and commercial negotiations

- Develop and execute annual promotional and activation plans where relevant

- Manage trade spend, promotional investment and customer-specific budgets to achieve a strong commercial return

- Use sales,



category, market and customer data to develop insights and compelling recommendations

- Work with customers and our NPD team to bring new concepts and product opportunities to life

- Coordinate product submissions, commercialisation, launches and go-to-market plans

- Prepare accurate customer forecasts and communicate changes, risks and opportunities across the business

- Monitor sales, margin, profitability and customer performance and act on the results

- Collaborate with NPD, planning, production, supply chain, quality and finance to deliver outstanding customer outcomes

- Resolve customer issues with urgency, sound judgement and a solutions-focused approach

- Provide clear reporting and forward-planning recommendations to the leadership team

- Build a strong pipeline of future customer and commercial opportunities

About you

You’ll thrive in this role if you’re commercially sharp, relationship-focused and energised by finding and pursuing opportunities.

You understand that every customer is different. You can adapt your approach to suit a major retailer, an established food brand or a growing customer with a new product idea.

You know how to build credibility, uncover what matters to a customer and convert opportunities into explicit, commercially sound plans. You can think strategically, but you’re equally comfortable getting into the detail and doing the work required to deliver.

You’ll bring:

- Proven experience as a National Account Manager, Senior Key Account Manager or in a similar FMCG customer-facing role

- Direct experience working with major Australian retailers.

- Experience managing a diverse portfolio of significant customer accounts
- A strong track record in range reviews, customer submissions, tenders and commercial negotiations

- Experience developing and delivering customer, promotional and growth plans





- Strong commercial capability across pricing, margin, profitability and customer investment

- Strong analytical capability, with experience using sales, category and market data to identify opportunities and influence decisions

- Confidence presenting to and negotiating with buyers, brand owners and senior customer stakeholders

- Robust forecasting, planning and organisational skills

- Excellent relationship and stakeholder-management capability
- A proactive, energetic and opportunity-focused approach
- The confidence and discipline to work autonomously and deliver without close supervision

- Strong personal accountability and a reputation for following through on commitments

- Experience within food, beverage or consumer goods

Experience in private label, contract manufacturing, product development or retailer data platforms will be highly regarded.

Why you’ll love being part of Grain & Bake Co

You’ll join a growing Australian family business where ideas can move quickly and your contribution will have a visible impact.

We’re ambitious about where we’re going, but practical in how we get there. We value people who take ownership, look for solutions and are prepared to turn positive ideas into action.

This isn’t a role where you’ll become one person in a large sales structure. You’ll have the opportunity to shape our approach to account management, build meaningful customer partnerships and influence the products and opportunities we pursue.

You’ll work closely with decision-makers across the business and with people who genuinely care about our customers, our products and the quality of what we manufacture.

Our mission is simple:

We help leading food brands bring their ideas to life through solutions, collaboration and a passion for quality.

If that sounds like something you’d like to be part of, we’d love to meet you.

Ready to bring something new to the table?

If you’re an experienced FMCG account manager who enjoys building strong commercial partnerships and wants the freedom to make a genuine impact, we’d love to hear from you.

Apply now with your résumé and a short cover letter telling us about the customers you’ve managed and the growth you helped deliver.

📌 National Account Manager (Moorabbin Airport)
🏢 grain and bake
📍 Moorabbin Airport