- Responsible for the delivery and performance of NSW Parliament’s data network and communication services.
- Ongoing full-time - Sydney CBD based.
- $133,348 to $146,945 per annum, plus employer's contribution to superannuation and annual leave loading.

About the role: The Network and Communications Services Manager is the technical service owner responsible for the delivery, performance and continuous improvement of NSW Parliament’s data network and communication services.

The role ensures that services are stable, secure, scalable and meet business needs, providing critical technical oversight of the performance of systems, managing risks, implementing improvements and managing service suppliers. The role combines strong technical expertise in network technologies with customer-focused service delivery and effective stakeholder communication.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:





Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:

- Competitive salary and annual leave loading
- 35-hour week and flexible work options
- Corporate Wellbeing programs including seminars and Fitness Passport
- Free annual Influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- In office fitness facilities, pool, restaurant, cafes, and post office

About you In this role you will need extensive experience managing network and communication services, including data networking (TCP/IP), broadcast and AV networking, wired and wireless networks, and network security/firewall technologies. A demonstrated experience overseeing the performance and proficiency of contractors and service suppliers. Knowledge of ITIL service management principles and incident/problem management in an enterprise environment.

Essential Requirements

- Tertiary qualifications in Information Technology, Computer Science or a related field, or equivalent professional experience.
- Certification or experience with ITIL Foundation (or higher) in service management practices.
- Relevant IT industry certifications in networking technology, e.g. Cisco, HPE, Microsoft, or other equivalent vendor qualifications.

Further information to assist you with applying for this position:
- Role Description
- Department of Parliamentary Services website




- Pre-employment requirements - NSW Parliament

How to apply: To apply for this position please provide:

- An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
- A response [maximum two pages] to the Targeted Questions below.

Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.

Targeted questions:

- Describe your approach to managing network and communications services delivered through a third-party managed service provider, including SLA management, provider performance, service reporting, incident escalation and continual improvement.
- Provide an example of how you have used, or would use, your technical understanding of networking and communications services to manage a provider, resolve a service issue, or improve service performance.

Electronic attachments must be MS Word compatible or in pdf format. Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk [1800 562 679](tel:1800 562 679) (Monday - Friday).

Applications must be lodged online through http://iworkfor.nsw.gov.au/

To be eligible to apply for this role, you must meet one of the following criteria:

- an Australian Citizen
- a permanent resident of Australia; or
- a New Zealand citizen.

Come and explore the Parliament online with our 360-degree Virtual Tour. Thank you for your interest in this role. We look forward to receiving your application.

Job Reference: 492617

CLOSING DATE: Monday, 5 October 2026 [11.55pm]

📌 Network & Communications Services Manager - Information Technology - Sydney
🏢 Parliament of NSW
📍 Sydney