Job Description

Customer Service Consultant
n Kitchen Hardware Showroom
n $75k - $80k + Super
n UNDERWOOD, QLD - 4119
n Permanent - Full-time
n In office role (Monday - Friday 9 - 5 only)

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Cox Purtell is currently working with a world-renowned, family-owned global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Showroom Consultant. Their products are trusted in kitchens and homes around the world, and as a family-owned company, they place a genuine emphasis on their people, offering real opportunities for career growth and development within a global organisation.

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Role Overview

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Reporting to the State Sales Manager, as Showroom Consultant you would plan and deliver marketing and sales activities to grow the product range within their showroom market. It's a great fit for someone with a retail, trade counter or customer service background, perhaps from a hardware, kitchen supply or similar showroom workplace, who enjoys a hands-on, customer-facing role.

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Duties include but are not limited to

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Customer Support

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- Responsible for greeting customers and supporting them through their visit at the Showroom.
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- Responsible for answering incoming calls in a timely and professional manner.
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- Responsible for maintaining customer/visitor registration database.
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- Maintain and develop existing and new customers face-to-face through appropriate propositions and ethical sales methods.
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- Where required, support all staff in preparing for customer visits, trade events, or VIP customer visits.
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- Attend and assist in representing the organisation at trade shows,



exhibitions and special events as required.
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- Responsible for follow up calls, communications and campaigns as required.
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Administrative

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- Perform general administration duties as required within the role and in a timely fashion (maintaining files, records & documents).
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- Ensure showroom and aligned state is well maintained including:
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- Appearance, cleanliness and hygiene.
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- Working order of displays and equipment.
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- Building maintenance as per lease agreements.
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- Ensure marketing material and brochures are readily available.
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Planning

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- Through internal training and product knowledge, be competent in presenting specific topics to a variety of audiences.
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- Utilise internal program to maintain and develop a computerised customer and prospect database.
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- Assist with new product release campaigns, functions and training programs as required.
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Skills & Experience

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- Well-developed inter-personal skills.
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- Solid organization skills.
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- Ability to work well with others.
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- Problem solving and time management skills.
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- Effective verbal, presentation and listening communications skills.
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- Effective written communications skills.
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- Previous experience/exposure to an internal sales environment particularly in relation to kitchen hardware would be highly regarded.
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Why Apply?

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- Be part of a world-renowned, family-owned company with a strong focus on people, quality and values.
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- Work with a energetic team committed to delivering exceptional customer service.
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- If you're a customer-focused individual with a passion for providing outstanding service and technical support, we want to hear from you!
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📌 Customer Service Consultant (Underwood)
🏢 Cox Purtell
📍 Underwood