Project Officer

- Clerk Grade: 7/8

- Employment Type: Ongoing, Full-time

- Location: Sydney (McKell), Parramatta or Gosford – with hybrid and flexible working arrangements available

About us The Long Service Corporation (LSC) is a standalone agency within the Department of Customer Service. LSC manages portable long service leave schemes for the building and construction industry and the contract cleaning industry, and is preparing to launch a third scheme for the Community Services Industry (CSI).

You will join the Digital and Program Delivery team, supporting the delivery of new schemes and associated systems and processes, and contributing to continuous improvement initiatives across existing schemes.

About the role

As a Project Officer, you will perform project management and support activities that contribute to the development and delivery of a range of projects to meet business objectives. You will support project leads and work across multiple initiatives, helping ensure projects are delivered on time, within scope, budget and quality expectations.

Key accountabilities

- Coordinate and implement project activities applying sound project management principles

- Provide project management and administrative support to project leads and teams

- Support the delivery of projects in line with agreed timeframes, budgets, scope and quality standards

- Develop and maintain effective relationships with customers, stakeholders and vendors

- Coordinate working groups, meetings and consultations to support project delivery

- Prepare and maintain project documentation and contribute to reporting, monitoring and evaluation activities

- Undertake research and analysis, preparing briefs and reports to support informed decision‑making

Key challenges
- Balancing competing demands across multiple projects

- Managing day‑to‑day project activities while identifying,



managing and escalating risks and issues as required

To be successful in this role, you will demonstrate
- This role requires a candidate with demonstrable end-to-end project delivery experience, grounded in recognised project management disciplines and methodologies.

- The implementation and handover

- Develop and manage project plans, budgets, and delivery schedules

- Effectively manage stakeholders, including structured stakeholder mapping and engagement

- Identify, manage, and mitigate risks, issues, and changes throughout the project lifecycle

- This role is focused on delivering a specific current platform. As such, experience delivering digital transaction or portal-based solutions (e.g. web transactions, customer portals, or applications) is essential.

- Provide project and administrative support to help teams deliver agreed outcomes on time, within budget and scope, and to quality standards.

- Build and maintain effective relationships with customers, stakeholders and vendors through clear communication, negotiation and issues management.

- Coordinate working groups, committees and consultations to support information sharing and project delivery.

- Prepare and maintain project documentation, reports and monitoring information, and identify emerging risks and issues.

- Undertake research and analysis, identify trends and prepare briefs to support informed decision-making and planning.

Salary Grade 7/8,



with the base salary for this role starting at $120,478 base plus superannuation.

Click Here to access the Role Description . For enquiries relating to recruitment please contact Justyna Klap via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday, 6 October (9.59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

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