Receptionist – Join the Tru Ninja Team!

Ready to lead, inspire, and be part of something exciting?

Tru Ninja is a revolutionary adventure Park that gives people a true taste of challenge. Tru Ninja brings fun, fitness and adventure together.

PLAY. PARTY. NINJA ACADEMY. MINI NINJAS. SCHOOL SPORTS. GROUP BOOKINGS. ADULTS NIGHT

We’re looking for a motivated and hands-on Assistant Venue Manager to join our team on a part-time basis.

Why Join Tru Ninja?

- Work in a fun, fast-paced and energetic environment

- Be part of a growing and dynamic business

- Lead and develop a young, enthusiastic team

- Opportunity to make a real impact in daily operations

- Flexible working arrangements for the right candidate

About the Role

You’ll play a key role in the day-to-day running of the venue, ensuring smooth operations, a safe environment, and an outstanding customer experience.

Key responsibilities include:

Reception & Customer Service

- Welcome customers and provide friendly and professional service.

- Process customer check-ins, bookings and payments accurately.

- Answer phone calls, emails and customer enquiries.

- Assist customers with casual sessions, parties, group bookings, classes and other venue products.

- Confirm bookings, payments, waivers and participant numbers.

- Ensure customers receive the correct wristbands and understand venue requirements.

- Handle customer concerns professionally and escalate complaints to management when required.

- Maintain a clean, organised and professional reception area.





- Ensure all transactions are processed correctly and no customer leaves with an outstanding payment.

Shift Supervision

- Ensure employees remain in their assigned positions and complete their responsibilities.

- Monitor staff performance, presentation and customer service.

- Ensure opening and closing procedures are completed correctly.

- Complete shift handovers and communicate outstanding issues to management.

Safety & Venue Operations

- Respond appropriately to incidents and injuries.

- Ensure accident and incident reports are completed accurately and promptly.

- Escalate reliable incidents immediately to the Venue Manager or General Manager.

- Monitor venue cleanliness and presentation throughout the shift.

- Ensure equipment or maintenance concerns are reported promptly.

- Support emergency procedures and first aid requirements when appropriately trained.

What We’re Looking For

- Experience in reception or supervision

- Confident, energetic, and approachable personality

- Ability to thrive in a fast-paced environment
- A team player with a positive, can-do attitude

- High attention to detail and strong organisational skills

- Passion for customer service and creating great experiences

Must have

- First Aid & CPR certification

- Working With Children Check

- Experience in a similar entertainment, hospitality, or recreation role

- Weekend availability is essential

- Hours may vary depending on operational needs

📌 Receptionist/ Supervisor (Penrith)
🏢 Truninja
📍 Penrith