Reporting directly to the owner, you'll run the venue day to day and own the guest experience end to end. This is a role with full autonomy — the owner is building a business to step back from and grow, and wants a manager who'll take genuine ownership and run it like it's their own.
Key responsibilities In the lead-up to opening you will:
- Help recruit, onboard and roster a front-of-house team of 20–30
- Set up and embed the floor systems, service standards and SOPs
- Work with the owner and kitchen on the guest journey, service flow and functions offering
- Make sure licensing, WHS and food-safety compliance is in place for opening
- Help deliver a smooth soft launch and opening
Once we're open you will:
- Lead every service and deliver a consistent, high-standard guest experience
- Own your KPIs and manage the P&L; — driving revenue while controlling COGS and labour
- Lead, develop and retain a happy, high-performing team
- Keep the venue running to our SOPs across a busy 7-day, lunch-and-dinner operation
- Deliver functions and events to a high standard
- Report to the owner against transparent targets
About you
- At least 3 years managing a hospitality venue — restaurant experience strongly preferred
- A track record in high-volume venues; experience with Malaysian or Asian cuisine is a big plus
- A balanced leader who's as comfortable with people as with numbers
- Current RSA and Food Safety Supervisor certificate
- Full working rights in Australia, and availability across nights and weekends
- Absolute honesty and integrity — we protect our team, our guests and our business
- Reliability and punctuality — you show up, on time, ready to lead
- Strong, open communication — with the team, the kitchen and the owner
- A warm, family-oriented approach — we look after our people and our guests like family
Benefits
- A competitive salary of $80,000–$95,000 superannuation
- The chance to open a venue and shape it as your own from day one
- Full autonomy to run the venue — with the trust and backing of the owner
- A growing business with a clear trajectory — and a genuine path to develop and grow with us
- A supportive, ambitious and quality-driven team culture
📌 Restaurant Manager (Rouse Hill)
🏢 Makan
📍 Rouse Hill
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