About the role

A hands-on, customer-facing role supporting day-to-day bookings, allocations, and coordination. Ideal for someone organised, calm under pressure, and comfortable working across phone, email, and paperwork all at once.

Key responsibilities

- Handling bookings, quotes and customer queries via phone

- Handling bookings, quotes and customer queries via email

- Booking and updating delivery timeslots

- Coordinating paperwork and documentation

- Liaising directly with customers and drivers to keep jobs on track

- Providing allocation support to the operations team

About you

- Robust communication skills, both written and verbal

- Comfortable multitasking across phone, email and systems in a fast-paced environment

- Customer service or logistics/transport experience highly regarded, but not essential — full training provided

- A team player who's reliable, proactive, and enjoys problem-solving on the go

- Forklift licence with experience

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