- Help victims of violent crime access financial assistance.
- Review applications and help people through a straightforward process.
- Make a difference during a difficult time in their lives.
- Build skills in a major new service for victims.
- Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.

What you will do

As Financial Assistance Scheme (FAS) Intake and Triage Officer, you will review applications and help victims access financial assistance. You will work directly with victims and their support people to help progress their applications.

You will:

- provide explicit advice about evidence needed to assess applications.
- review applications and identify their priority and complexity under policies and guidelines.
- make interim decisions using evidence to respond to immediate needs.
- communicate with victims in a sensitive, trauma-informed and culturally safe way.
- request information, make referrals and manage payments to help applications progress.

About you

A relevant qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.

You should also have:

- experience supporting victims or people affected by trauma, with a sensitive and respectful approach.
- strong knowledge of trauma-informed practice, victim services and the impacts of family violence and sexual assault.
- a commitment to cultural safety and better outcomes for Aboriginal people through self-determination.
- strong communication skills and the ability to handle difficult conversations,



solve problems and work with others.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email ••••@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

📌 FAS Intake and Triage Officer (Melbourne)
🏢 Department Of Justice And Community Safety
📍 Melbourne