YOMG Coolangatta is now seeking a Full Time Venue Manager!

To succeed in this role, you’ll need:

- Availability to work 38 hours per week across a five-day roster.
- Flexibility to workdays, nights—including shifts ending around midnight—and weekends as required.
- Proven venue-management or senior leadership experience within hospitality or a quick-service restaurant environment.
- Demonstrated success in leading, developing and building large teams.
- Strong commercial knowledge, including sales, labour management, food costs, stock control and profitability.
- Strong knowledge of food safety, workplace health and safety and operational compliance.
- Experience with recruitment, onboarding, rostering, training and performance management.
- A hands-on, self-motivated and solutions-focused leadership style.
- Strong problem-solving, decision-making and organisational abilities.
- The confidence to take ownership and remain composed in a rapid-paced environment.
- Excellent communication and interpersonal skills.
- A strong commitment to exceptional customer service and consistently high-quality food.
- A trustworthy and dependable approach, supported by excellent references.
- A willingness to learn, develop and uphold YOMG’s standards.
- A genuine passion for hospitality, people and operational excellence.
- The ambition to grow professionally and pursue future career opportunities with YOMG.

About the role

As Venue Manager, you’ll be responsible for the overall leadership, performance and day-to-day operation. You’ll lead the management teams, creating a positive workplace culture while ensuring consistently high standards across quality, customer service, safety, profitability and operational performance.

Key responsibilities

- Manage the venue’s daily operations.
- Lead, support and develop the supervisors, and team members.
- Build and maintain a positive, energetic, accountable and customer-focused team culture.
- Recruit, onboard, train and retain a capable team in preparation for the store opening and ongoing operations.




- Manage team performance, conduct performance reviews and implement performance-management procedures when required.
- Prepare and manage rosters in line with operational requirements, labour budgets and employment obligations.
- Monitor sales, labour costs, food costs, productivity, profitability and other key performance indicators.
- Maintain consistently high standards of food quality, preparation, presentation and customer service.
- Ensure the venue operates safely, efficiently and profitably in accordance with YOMG’s standards.
- Oversee inventory, ordering, stock control, stocktakes, FIFO rotation and waste-management procedures.
- Implement effective operational controls to minimise waste, reduce losses and manage costs.
- Maintain high standards of venue cleanliness, presentation, equipment care and preventative maintenance.
- Ensure compliance with food-safety, workplace health and safety, security, employment, licensing and company requirements.
- Oversee cash handling, banking, security procedures and loss-prevention measures.
- Respond to and resolve customer feedback, complaints, staffing matters and operational issues professionally.
- Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
- Implement company initiatives, promotions, procedures, training programs and system updates.
- Liaise effectively with suppliers, contractors, shopping-centre management and YOMG Head Office.
- Identify opportunities to improve sales, service, productivity, team performance and overall venue results.
- Support future business-growth initiatives and contribute to YOMG’s continued expansion.

What’s in it for you?

- Free yogurt while working.
- Genuine opportunities for professional development and career progression.
- The opportunity to build and develop your own high-performing venue team.
- A supportive, energetic and people-focused workplace.

You will report to YOMG’s Multi-Site and State Managers.

If you are an experienced hospitality leader and excited about this opportunity, we would love to hear from you.

📌 Coolangatta QLD – Full Time Venue Manager
🏢 YOMG
📍 Coolangatta