Team Leader / Supervisor | Fyshwick ACT

Lead from the Front at Tool Kit Depot!

Are you a hands on leader who thrives in a quick paced retail environment? Do you enjoy developing people, delivering outstanding customer experiences and ensuring operations run smoothly every day?

Tool Kit Depot is looking for a motivated and customer focused Team Leader / Supervisor to join our Fyshwick team.

In this role you'll work closely with the Store Leaders and team, drive sales, maintain high operational standards and ensure our customers always receive exceptional service. No two days are the same, and you'll play a critical role in creating a safe, productive and welcoming environment for both our team and customers.

What You'll Be Doing

Leading & Supporting the Team

- Support the Store Leaders with the day to day operation of the store.

- Lead from the front, coaching and mentoring team members to achieve great results.

- Foster a positive, high performing team culture focused on customer service and accountability.

- Assist with onboarding, training and developing team members.

- Provide leadership coverage of the store.

Delivering Outstanding Customer Experiences

- Ensure customers are our number one priority in every interaction.

- Support tradies, business customers and DIYers to find the right solutions for their needs.

- Build and maintain robust relationships with trade and commercial customers.

- Help drive sales through product knowledge, recommendations and identifying opportunities to add value for customers.

- Resolve customer enquiries and concerns professionally and efficiently.

Operational Excellence

- Ensure the shop floor is always full, clean, safe and customer ready.

- Oversee stock presentation, merchandising and inventory accuracy.





- Support fulfilment of online orders and click and collect services.

- Assist with receiving, replenishment and stock management activities.

- Ensure an efficient and accurate point of sale experience for our customers

- Store standards are consistently maintained.

Safety & Administration

- Champion a strong safety culture and lead by example.

- Support compliance with company policies, procedures and safety requirements.

- Assist with incident reporting, hazard identification and corrective actions.

- Maintain accurate records and ensure compliance obligations are met.

What You'll Bring

- Previous experience in a retail leadership, supervisor, team leader or customer service role.

- Experience within hardware, tools, trade, industrial, automotive or similar industries is highly regarded.

- Strong leadership skills with the ability to motivate and develop a team.

- Excellent communication and relationship building abilities.

- A passion for delivering exceptional customer service.

- Strong organisational skills and attention to detail.

- A proactive approach to safety and operational excellence.

- Availability to work weekends as part of a rotating roster.

Why Join Tool Kit Depot?

- Competitive team member and partner discounts.

- 12 weeks paid parental leave for eligible team members.

- Access to exclusive corporate partner discounts and wellbeing programs.

- Career development and growth opportunities.

- Ongoing learning and development opportunities.

- A supportive, inclusive and team focused culture.

- The opportunity to work with leading brands and products that tradies trust.

Ready to Join Us?

If you're passionate about leading teams, delivering outstanding customer service and creating a store environment that customers love coming back to, we'd love to hear from you.

Apply today and build your future with Tool Kit Depot.

📌 Team Leader / Supervisor Fyshwick
🏢 Tool Kit Depot
📍 Fyshwick