C4i Pty Ltd in Melbourne seeks a Customer Service Manager to lead the Support Delivery Team, serving as the primary contact for support across contracts.
This hands-on leadership role blends customer service management with account management, ITIL-aligned service improvement and commercial oversight in a mission-critical setting.
You will balance customer advocacy with financial performance, contract outcomes and service growth, guiding a team to deliver exceptional service and sustained
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📌 Mission-Critical Service Delivery Leader (Melbourne)
🏢 C4i
📍 Melbourne