Job Description
Administration Officer
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Christians Bus Company Ballarat VIC
Permanent Full-Time
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Be the friendly face of our Ballarat depot.
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Christians Bus Company is looking for a
professional, organised and customer-focused Administration Officer
to join our Ballarat team.
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This is a varied office-based role where no two days are the same. You'll be the
first point of contact for customers and visitors
, while providing important administration support to our depot operations.
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If you enjoy staying organised, helping people and taking pride in getting the details right, we'd love to hear from you.
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About Us
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At Christians Bus Company, we're more than just a Bus Company. For over 40 years, we've been a proud family-owned and operated business serving communities across regional Victoria.
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What you'll be doing
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Manage reception and provide a warm, professional first point of contact for customers, visitors and employees
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Answer and assist inbound phone enquiries, including questions about bus routes and timetables
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Provide professional customer service and assist with customer complaints in line with company procedures
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Manage lost property enquiries and records
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Maintain employee records and monitor important document renewals
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Support charter enquiries, quotes and bookings using our Coach Manager system
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Assist with PTV and V/Line administration, including passenger numbers, banking and reporting
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Prepare and maintain reports and documentation accurately and within required timeframes
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Support the Depot Manager with day-to-day administration and operational tasks
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Maintain a professional, organised and welcoming office environment
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What we're looking for
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We're looking for someone who is:
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Highly organised with excellent attention to detail
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Professional, reliable and responsible
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Confident communicating with customers and colleagues
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Friendly and approachable with a strong customer service focus
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Comfortable working with numbers, records and reports
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Computer literate with strong Microsoft Office skills
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Able to manage competing priorities and meet deadlines
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Committed to confidentiality and professional standards
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Filling in as a chaperone on our DEET service from time to time, when required
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Why join Christians Bus Company?
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This is an opportunity to become an key part of a
busy local transport operation
, working closely with our drivers, operations team, customers and management.
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You'll have a varied role where your organisation, communication and customer service skills directly contribute to the smooth running of our Ballarat depot.
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What you'll need
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Police Record Check
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Working with Children Check Employee (WWCC)
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First Aid with CPR
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Strong Microsoft Office skills
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Previous administration and/or customer service experience will be highly regarded
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The details
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Location:
Ballarat VIC
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Employment:
Permanent Full-Time Monday to Friday
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If you're an organised and people-focused administrator looking for a varied role within a local transport business,
apply now and join the Christians Bus Company team.

📌 Administration Officer (Ballarat)
🏢 Christians Bus
📍 Ballarat