Job Description
Description
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Purpose of this role:
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As the Account Manager, you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day-to-day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management, develop robust communication skills, and learn from a collaborative team.
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Key responsibilities:
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Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.
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Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.
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Support Key Account Managers in preparing reports, presentations, and account reviews.
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Own the internal processes for the accounts and support the key account manager.
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Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.
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Contribute to the strategic account plans of the set accounts supporting the KAM.
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Conduct account research and mapping of accounts.
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Support Key account manager with contract reviews and negotiations.
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Monitor client accounts to identify opportunities and help expand relationships.
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Assist in RFQs and negotiations as needed.
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Maintain accurate records of client interactions and update CRM systems.
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Help identify potential areas for process improvement in client management.
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Attend client meetings (virtually or in person) alongside Senior Key Account Managers.
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Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.
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WHS, Environment & Quality:
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Comply with all Work, Health & Safety, Environment and Quality obligations.
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Actively promote safety in the workplace
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Employees reporting to Incumbent
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Main contacts within Company
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Pre-sales Engineering
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Supply Chain
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Legal
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Finance
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Service
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Sales
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Specialist Knowledge:
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2-5 years of experience in sales, customer service, or account management.
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Practical Experience:
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High level of computer literacy skills.
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Ability to track opportunities and familiar with CRM tools
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Education/Qualification:
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Bachelor's degree in Business, Marketing, Communications, or related field (preferred but not required).
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Must have the right to live and work permanently in Australia
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Personal Attributes:
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High level of interpersonal, communication and negotiation skills
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High level of business acumen
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High level of Time management skills and follow up.
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Ability to build relationships with clients quickly.
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Clear and fluent verbal communication skills.
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Entrepreneurial drive. Self-motivated, passionate and driven by targets
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📌 Account Manager (Victoria)
🏢 Vertiv Group
📍 Victoria