Customer Service Team Leader/ 2IC
Benefits
Opportunity to step into a hands on leadership position
Competitive salary with access to a bonus scheme
Hybrid working arrangements once fully trained
Free onsite parking and close to public transport
Join a growing global healthcare organisation
About the company
Join a growing global healthcare organisation providing innovative products and solutions to healthcare professionals across Australia.
With a collaborative culture and strong focus on customer experience, this is an opportunity to join an established team and continue developing your leadership experience.
About the opportunity
Working closely with the Customer Service Manager, this hands on 2IC position will support the day to day running of a fast paced Customer Service team within the medical device industry.
You will remain actively involved in customer service and order management, supporting hospital customers with consignment stock and loan kits, while taking additional responsibility for coordinating workloads, mentoring team members, providing training and managing escalated issues.




This is a outstanding opportunity for an experienced Customer Service skilled who enjoys being hands on and is ready to take the next step in their leadership career.
Duties
Coordinate daily team workloads and priorities
Provide guidance, mentoring and training to team members
Manage customer orders and enquiries while remaining hands on
Coordinate consignment stock and loan kits for hospital customers
Liaise with hospitals, warehouse and logistics teams to ensure timely delivery
Support escalations and act as 2IC to the Customer Service Manager
Skills and Experience
Experience within a fast paced Customer Service or Order Management environment
Healthcare or medical device industry experience highly regarded
Experience supporting hospital customers, ideally across consignment stock and loan kits
Previous mentoring, coaching or leadership experience
ERP systems experience, ideally SAP and Salesforce
Strong organisational and communication skills with the ability to manage competing priorities
Culture
Join a collaborative and supportive team within a growing healthcare organisation.
The environment is fast paced and hands on, with a strong focus on teamwork, customer service and providing reliable support to healthcare customers.
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📌 Customer Service Team Leader 2Ic (Sydney)
🏢 Healthcare Professionals Group
📍 Sydney