At
Certis Security Australia
, our mission is to make our world
safer,smarterand better.
As Australia's only nextgeneration security companyoperatingat scale, we protect some of the nation's most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.
Job Impact
We are seeking professional
Security Officers
to support a high-profile government services site in
Mackay, Queensland.
This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.
About the Role
The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.
As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and qualified experience while maintaining strict adherence to site procedures and security protocols.
This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations.
You will be responsible for maintaining site security while delivering an exceptional customer experience.
This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.
Employment Type:
Casual
Roster:
Monday to Friday Day Shifts (No nights or weekends)
Location:
Mackay, QLD
Key Responsibilities
Primary duties include, but are not limited to:




Managing access points and maintaining a safe and secure environment
Monitoring customer movements throughout the site
Delivering exceptional customer service and assistance
Identifying and responding appropriately to security incidents
De-escalating challenging situations in a calm and professional manner
Supporting emergency response procedures when required
Conducting security checks and maintaining site compliance
Completing incident reports and daily activity records
Building positive relationships with staff, customers and members of the public
Maintaining a strong safety‐first approach at all times
About You
Previous experience in customer service, security or a public‐facing role
Strong communication and interpersonal skills
Ability to manage conflict and difficult situations professionally
Excellent customer service focus and qualified presentation
Strong attention to detail and reporting skills
Ability to work independently and follow site procedures
Flexible availability and reliability
Ability to remain calm and professional in fast‐paced or sensitive environments
Mandatory Requirements
Current QLD Security Licence (Unarmed and Crowd Control)




Current First Aid Certificate and CPR
Unlimited working rights in Australia
Ability to obtain and maintain a National Police Check
Why Join Certis
Flexible casual employment
Monday to Friday roster with no regular nights or weekends
Opportunity to contribute to a meaningful public‐facing environment
Career development opportunities through our High Potential Development Program
Employee benefits including retail discounts and wellbeing support programs (EAP)
Supportive and inclusive team culture
Work for one of Australia's leading security providers
Diversity Statement
At Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to a
Safer, Smarter and Better
workplace ensures every employee is supported, respected and empowered.
We actively encourage
First Nations and Torres Strait Islander peoples
,
veterans
, and candidates from diverse backgrounds to apply.
Certis Security Australia – Master Licence Details
Sydney Night Patrol & Inquiry Co Pty Ltd
NSW *********
ACT ********
QLD *****
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NT 345
SA ISL ******
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Certis Security Australia Pty Ltd
NSW *********
ACT ********
QLD *******
WA SA *****
SA ISL ******
VIC Z*********S
VIC Z*********S
NT ****
TAS *********
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📌 Security Officer (Queensland)
🏢 Certis Group
📍 Queensland