Job Description
As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.
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While HJB Travels Agency USA is proudly based in Massachusetts, we foster a
supportive, global community
. We provide
structured training, mentorship, and ongoing support for agents located in the Australia
, ensuring you're fully equipped to succeed regardless of location.
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Key Responsibilities
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Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
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Support clients with booking modifications, cancellations, and special travel requests.
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Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
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Follow up with clients to confirm travel plans and gather feedback post-trip.
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Address concerns with empathy and efficiency, ensuring client satisfaction.
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Advantages
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Remote flexibility - work from anywhere, with hours that fit your lifestyle.
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Exclusive travel perks and access to industry-only discounts.
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Professional growth - ongoing training and support from a dedicated team.
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Be part of a passionate community focused on building dreams and memories through travel.
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What We're Looking For
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Excellent communication skills-both written and verbal.
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A background in customer service, ideally within travel, tourism, or hospitality.
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High attention to detail, strong organizational habits, and a proactive mindset.
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Tech-savvy and able to learn new systems and booking tools quickly.
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A genuine enthusiasm for travel and helping others create memorable experiences.
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📌 Remote Travel Specialist (New South Wales)
🏢 Hjbtravels
📍 New South Wales