Anne's Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales.
Our Values.
Anne's Pantry values
quality
and we strive to continually improve our offering at the best quality and price for our valued customers. We also value
Teamwork
and work hard together to collaborate and maintain the personal touches a family owned business provides to staff and guests.
About the role
This is a retail management position responsible for managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
Key responsibilities
Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives
Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences
Selecting, training, rostering, supervising and evaluating the performance of retail staff
Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control
Monitoring sales, labour expenses, stock costs,



wastage and other operating expenses against established budgets and financial targets
Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records
Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements
Ensuring attractive product presentation, accurate product information and consistent customer service standards
Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction
Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements
About you
At least 2 years of relevant full-time work experience in a similar retail management role
At least a Diploma in Hospitality Management or a related field
Strong leadership and staff supervision skills
Well-developed communication and customer service abilities
Good organisational and problem-solving skills
Ability to work effectively in a fast-paced retail and hospitality setting
Sound understanding of stock control, sales performance and daily operational management
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📌 Retail Manager (Melbourne)
🏢 NTS SHARE PLUS
📍 Melbourne