Northern Urology Clinic is seeking a professional and compassionate
Medical Receptionist
to join our team in Pimlico, Queensland. This is a
full-time position
that plays a crucial role in delivering exceptional patient care and ensuring the smooth operation of our clinic. As the first point of contact for our patients, you will be instrumental in creating a welcoming environment and supporting our clinical team to provide high-quality urological services to our community.
What you'll be doing
Greeting and welcoming patients in a professional and friendly manner, ensuring they feel comfortable and valued
Managing patient appointments, scheduling, rescheduling and maintaining accurate booking records using clinic management systems
Handling patient check-in and check-out processes, including verifying personal and insurance information
Processing patient payments and managing billing inquiries with accuracy and discretion
Answering and directing telephone calls, taking messages and responding to patient enquiries in a timely manner
Maintaining patient confidentiality and ensuring compliance with privacy regulations and clinic policies
Preparing patient files and medical records for appointments, ensuring all necessary documentation is complete
Coordinating with clinical staff to support effective clinic operations and patient flow
Performing administrative tasks including data entry, filing and general clerical work
Managing waiting areas to maintain a clean, organised and professional environment
What we're looking for
Proven experience working as a medical receptionist or in a similar healthcare administration role
Excellent communication and interpersonal skills with the ability to interact professionally with patients, staff and external contacts
Strong organisational abilities and attention to detail,



particularly when managing multiple appointments and tasks simultaneously
Proficiency with computer systems and medical practice management software, or willingness to learn
Professional telephone manner and customer service experience
Knowledge of medical terminology and understanding of healthcare practices, or demonstrated capacity to develop this knowledge
Ability to maintain patient confidentiality and handle sensitive information with discretion
A friendly, patient and empathetic approach to patient interactions
Reliability and punctuality with a commitment to professional standards
Relevant qualifications or training in medical administration or reception (preferred)
What we offer
Northern Urology Clinic is committed to supporting the wellbeing and professional development of our team members.
We offer a supportive and collaborative work environment where you will be valued as an integral part of our healthcare team.
We provide competitive remuneration, a focus on work-life balance, and opportunities to develop your skills within a growing healthcare practice.
We foster a culture of respect, learning and continuous improvement, where team members are encouraged to contribute ideas and take ownership of their roles.
We are committed to creating an inclusive workplace and welcome applications from individuals of all backgrounds.
About us
Northern Urology Clinic is a leading provider of urological services in North Queensland, dedicated to delivering compassionate and evidence-based care to our patients. Our experienced team of specialists and support staff work collaboratively to address a wide range of urological conditions and concerns. We are committed to maintaining the highest standards of clinical excellence, patient care and professional practice. Our clinic values create a workplace where staff feel supported, respected and motivated to provide outstanding service to our patients and community.
#J-*****-Ljbffr

📌 Medical Receptionist (Townsville)
🏢 Northern Urology Clinic
📍 Townsville