Imaging Associates is a progressive and premium provider of radiology services, owned and operated by a team of highly respected Radiologists.
With clinics located across Melbourne, Gippsland, and Wagga Wagga, and more opening throughout the coming months, we are expanding our patient-facing team at our
Box Hill clinic and Box Hill booking centre,
along with our surrounding clinics.
We are currently seeking a
Medical Imaging Receptionist
to join us on our growth journey - a role that plays a vital part in shaping the first impression our patients receive and ensuring the smooth, compassionate experience Imaging Associates is known for.
What will you be doing?
As the
first point of contact
, you'll play a vital role in supporting patients through their medical imaging journey. You'll manage
inbound calls,
providing clear and compassionate communication while handling
bookings
,
enquiries
, and
follow-ups
, along with the overall
patient workflow.
Whether you're an experienced Medical Receptionist, or someone with strong administrative and customer service experience looking to step into the healthcare sector, this role offers variety, support, and professional growth in a values-driven environment.
Key responsibilities include:
Handling
inbound calls
and answering patient inquiries in a calm, professional manner
Greeting patients
and maintaining a smooth patient workflow
Managing
patient bookings
, rescheduling, and cancellations
Providing information




to patients and referrers regarding imaging services
Maintaining patient records
accurately and confidentially
Performing
administrative tasks
to support the wider team
Supporting billing tasks
including invoicing and receipting
What are we looking for?
To be successful, you will need to have:
Previous
medical administration or contact centre experience
(highly regarded)
Strong
customer service
skills and communication skills
Experienceworking autonomously and part of a team in a
fast-paced environment
A high level of
attention to detail
and commitment to quality outcomes
Confidence with
technology
and the ability to manage multiple systems while speaking with patients
Flexibility to work across a
rotating roster
between 8am and 8pm, Mon-Thu, and 8am-6pm Fridays
As a valued team member, you can look forward to:
Being part of a progressive and growing business
An experienced, passionate, and supportive team driven by providing quality and excellence in imaging services to our patients
A tailored induction and genuine focus development to help you progress your career
A rewarding role and the chance to make a difference in the lives of our patients
If you're passionate about delivering exceptional customer service, thrive in a quick-paced and supportive team environment, and are eager to make a meaningful impact in healthcare, we'd love to hear from you!
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📌 Radiology Receptionist (Melbourne)
🏢 Imaging Associates
📍 Melbourne