We are looking for an organised, proactive and hands-on
Warehouse & Dispatch
Coordinator
to join our team across Hansen & Gretel and Ownley.
Based at our Rosebery head office, this role will take ownership of the day-to-day
running of our warehouse and dispatch operations, including online order fulfilment,
returns management, regular stocktakes and inventory accuracy
.
This is a hands-on role for someone who enjoys working in a fast-paced fashion
environment and takes pride in keeping stock, systems and processes organised and
accurate.
Key Responsibilities
Online Orders & Dispatch
Pick, pack and dispatch daily online orders across Hansen & Gretel and Ownley
Ensure orders are dispatched accurately and within required timeframes
Prioritise dispatch during launches, promotions and peak trading periods
Prepare shipping labels, documentation and courier bookings
Liaise with the Ecommerce team regarding order or stock discrepancies
Ensure all orders are packed and presented in line with brand standards
Returns Management
Manage the day-to-day processing of online returns and exchanges across both
brands
Receive, inspect and process returned items promptly
Ensure returned stock is accurately updated in the system and returned to the
correct warehouse location
Identify and report damaged, faulty or incorrectly returned products
Liaise with Customer Service and Ecommerce regarding return issues where
required
Ensure returns are processed within agreed timeframes
Stocktakes & Inventory Accuracy
Maintain a structured stocktake schedule to ensure all warehouse inventory is
regularly counted
Investigate and resolve stock discrepancies
Ensure physical stock accurately matches inventory levels within our systems
Update stock quantities following approved stock counts




Identify missing stock, incorrect locations and recurring inventory issues
Assist with larger full-business stocktakes when required
Maintain accurate records of completed stocktakes and discrepancies
Work closely with Ecommerce and Operations to minimise overselling and
unfulfilled orders
Warehouse & Stock Management
Maintain a clean, organised and easy-to-navigate warehouse and stockroom
Ensure all stock locations, tubs and shelving are clearly and permanently labelled
Ensure physical stock locations accurately match our inventory systems
Receive, unpack, count and organise incoming stock
Replenish and consolidate warehouse stock as required
Maintain accurate records of stock movements
Ensure new stock is received, counted and allocated to the correct locations
promptly
Wholesale & General Dispatch
Assist with packing and dispatching wholesale orders when required
Prepare cartons and shipments for wholesale customers
Coordinate incoming and outgoing samples and other business shipments
Assist with stock transfers between head office and retail stores
Liaise with couriers and freight providers where required
General Operations
Support the wider team during launches, sale periods and other high-volume
trading periods
Identify opportunities to improve warehouse, returns and dispatch processes
Maintain appropriate levels of packaging and warehouse supplies
Keep all warehouse and work areas safe,



tidy and organised
Assist with other operational duties across both brands as required
About You
Is extremely organised and detail-oriented
Takes ownership of their responsibilities and follows tasks through to completion
Has strong inventory and stock management skills
Works efficiently without compromising accuracy
Enjoys creating and maintaining organised systems
Can manage competing priorities in a fast-paced environment
Has strong communication skills and flags issues early
Is physically comfortable with a hands-on warehouse role, including unpacking
cartons, moving stock and being on their feet throughout the day
Has previous warehouse, ecommerce dispatch, returns, inventory or retail stock
experience
Fashion or ecommerce experience is highly regarded
Experience with Shopify and inventory management systems would be
advantageous
What Success Looks Like
Success in this role means:
Online orders are dispatched quickly and accurately
Returns are processed promptly and correctly
Regular stocktakes are completed consistently
Physical stock accurately matches our inventory systems
Stock discrepancies are investigated and resolved quickly
The warehouse remains organised and easy for the wider team to navigate
You will play an important role in ensuring our customers receive their orders efficiently
while maintaining accurate inventory and strong operational standards across Hansen &
Gretel and Ownley.
The Role
Position:
Warehouse & Dispatch Coordinator
Employment:
Full-Time
If you are organised, hands-on and love working behind the scenes to keep a quick-
paced fashion business running smoothly, we would love to hear from you.
#J-*****-Ljbffr

📌 Warehouse & Dispatch Coordinator (New South Wales)
🏢 HANSEN & GRETEL
📍 New South Wales